Technical Advisor I

Are you…   

Interested in working for an international and diverse company?

Looking to use your troubleshooting skill?

Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We offer:

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• 401(k)

• Paid Time Off

The Technical Advisor I provides world-class service and support to all internal and external customers via the contact center. This position is part of our Customer Resolution Team located in Loveland, CO, and will be onsite.

In this role, a typical day will look like:

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.

• Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.

• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.

• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.

• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

• Other duties as assigned.

The essential requirements of the job include

• BA or BS degree preferred.

• Aptitude for working in Analytical Chemistry, Biology, Environment Sciences or equivalent preferred.

• Electrical and mechanical aptitude required.

• Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred.

• 1-2 years experience in customer service, technical support, field service, and/or previous supervisor experience preferred. Prior call center experience is helpful.

• Demonstrated computer proficiency including MS Office.

• Experience with Salesforce and/or Oracle (ERP) preferred.

Hach is proud to be part of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you’ll join a unique culture and work environment where purpose meets possibility. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $26.45 - $26.45 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school att