Program Manager - Google Chrome

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.  

Location: Salt Lake City, UT - Hybrid 

What will you do? 

• Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base 

• Identify opportunities for continuous improvement, provide timely feedback and implement strategic recommendations to optimize program processes and performance  

• Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell 

• Improve the customer experience and future lifetime value through successful customer onboarding, product adoption and customer enablement  

• Drive new business growth through greater customer advocacy and reference-ability 

• Create a review cadence to ensure program effectiveness by owning, monitoring and managing performance metrics for the team 

• Maximize productivity of team members through proactive performance management, coaching, development and mentoring 

• Enhance effectiveness and efficiency through the right orchestration of human and tech engagement 

What will you need to succeed?  

• Bachelor’s degree in related field or equivalent work experience  

• Strong experience in B2B sales, customer success or account management with a fair amount being in leadership 

• Self-driven, collaborative, and motivated to excel in achieving team results 

• Ability to lead and manage in a virtual team environment 

• Strong empathy for customers AND passion for revenue and growth 

• Deep understanding of value drivers in recurring revenue business models 

• Analytical, problem-solving, and process-oriented mindset 

• Enthusiastic and creative leader with the ability to inspire others 

• Demonstrated desire for continuous learning and improvement 

• Excellent verbal/written communication, time management, decision making, presentation and negotiation skills 

• Tech savvy and proficient with Microsoft Office, sales/cus