Community Experience Innovation Lead

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:  

The primary function of a Community Experience Innovation Lead is to prioritize the employee and customer experience by creating a robust & engaging experience for our people and customers onsite and in the community. Additionally, this role will be chartered with amplifying our brand as an employer of choice in the local NY city market. In this role, you will drive internal community/culture, philanthropy/global impact, Hudson Yards optimization, external community/culture, and customer engagement within the NY office.    

This involves (but is not limited to): 

Employee Experience  

• Executing an onsite employee and customer experience strategy/charter in partnership with our Chief Equity and Inclusion Officer/Executive Sponsor for Future of Work  

• Turn employee feedback and ideas regarding the office environment to life in creative, meaningful ways to make the New York office a place where our employees thrive and do their best work!  

• Building strong partnerships with essential support functions across Workplace Services, Communications, Global People, Sales, and Global Impact  

  Community and Customer Engagement  

• Keep up to date with market trends in this space and ensure that we are offering a consistent and holistic employee experience across the site that is ahead of any other company in the market  

• Work closely with our PR and marketing teams to align onsite experiences and offsite partnerships with ServiceNow’s ongoing employer of choice and global impact PR strategies, supporting content and media opportunities as required 

• In addition, you will be expected to maintain relationships with several external partners as well as local leadership and other prominent members of public office, where required  

• Develop and implement innovative customer engagement strategies in the New York area, which will amplify our brand 

• Communicate the ServiceNow story and brand message to customers and partners  

• Attend regular public and customer events (where required) to showcase the ServiceNow Platform and how this drives our employee experience charter in New York  

• Identify areas for improvement across customer engagement and employee experience, taking best practice approaches to re-align where needed  

Qualifications

To be successful in this role, you have:  

• Experience in a highly matrixed environment with the ability to influence without direct authority   

• Prior experience across public relations, events management, business development, marketing, communications, and/or diversity & inclusion desired   

• Proven experience in turning insight, feedback, and employee surveys into action  

• Strong relationship skills  

• Ability to plan and implement change effectively  

• Project management skills/experience would be advantageous  

• Excellent communication and presentation skills, with demonstr