Sr. Principal, Network Architect

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is based in our Irvine, California Corporate Headquarters with the opportunity for a hybrid schedule.

Exciting opportunity for a leader in all technologies within Global Network and Telecom, with a passion for driving transformation.  Join our team as the Sr. Principal, reporting to the Director, Global Network and Telephony Services.  As our subject matter expert, you will help steer the team, motivating and leading automation efforts.  Evaluate new technologies like Riverbed, ThousandEyes, NetScout, Viavi Observer and stay current on future tools that help us continue to deliver world class service in a global network of more than 250 connected locations in 50+ countries, 5 global datacenters, public cloud IaaS and 1000’s of network devices in a complex environment that is critical to daily business operations. 

Your role: 

•  Provide technical leadership and guidance, analyzing new technologies and building business cases for adoption.
• Act as a last point of escalation for all network issues, providing structured troubleshooting to complex issues that are impacting the business.
• Manage incidents and requests within established service level agreements. 
• Create and maintain support documentation as required and operationalize the environments to hand off to the operations team for day-to-day support.
• Participate in business continuity and disaster recovery planning for the network environment to minimize work disruption. 
• Identify opportunities and drive engineering and service improvements, simplifying and consolidating architecture wherever possible.
• Ensure asset management and asset inventory are kept up to date and work with the ITIL teams to ensure value from the processes that the team participates in. 
• Plan and execute preventative maintenance and lifecycle management to ensure systems are appropriately managed and secure.
• Identify new opportunities and technologies and be able to take them through idea, business case, proposal, planning, execution, and operationalization.
• Work closely with other infrastructure, application, and business teams to understand their requirements and translate those into technical delivery, strong relationship skills are essential.
• Strong verbal and written communication skills are required due to the dynamic nature of collaborations with our teams, leaders, customers, stakeholders, vendors, and other teams, solving complex problems together.
• Build strong relationships with our partners and ensure they are held accountable for delivery and supporting Ingram Micro’s needs effectively.
• Collaborate with other regional IS departments to ensure specific project alignment to infrastructure strategy and roadmaps, while providing team oversight in ensuring timely delivery of these aspects as well as provide mentoring direction to members of team.

 About You:

•  We are looking for an experienced SME and network leader with solid network technical experience.
• Is energetic, confident, self-starting who can work independently and across diverse teams to deliver results, efficiently and in a sustainable fashion.
• This is a fast-paced environment driven by both technology and business. You should be someone who thrives on challenges and controlling complex environments.
• Insatiably curious. You ask why, you explore, you are not afraid to contribute ideas. You can work at a tiny crack until you have broken open the whole nut, using an engineering mindset based on factual analysis.
• You show good logical troubleshooting processes and can quickly identify where issues exist even if they may not be in your area of responsibility.
• Proven record to be a quick leaner – can learn technology and solution quickly.
• You enjoy working on new technologies, working with and developing strong teams and mentoring others, you see the team’s success as your success and the team’s failure as your failure.
• You are a leader that is well respected by your peers and subordi