Director, Product Design (Remote)

We’re looking for an experienced Director of Product Design to lead a team of talented product designers to craft world-class software that our customers will adopt and love.

You will be responsible for scaling a Design and UX Research organization that can reshape fleet management. You will lead our products' overall design direction and strategy and be accountable for the end-to-end Fleetio user experience.

You will report to the VP of Product and collaborate with leaders across Fleetio on strategy, planning, and execution.

What’s Fleetio?

Fleetio (pronounced "flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.

We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.

What makes us special, you might ask? We’ve been remote-friendly since 2012 and have won Birmingham, Alabama’s Best Places to Work four years in a row. We have over 200 employees in the United States, Canada, and Mexico. We raised a $21M Series B in late 2020 and have over 4,700+ paying customers in 70 countries. We’re on an exciting trajectory as a company, and we’re ready for you to join us.

More about our product and company:

• Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers
• Check us out on Glassdoor (i.e., people love working here): https://www.glassdoor.com/Reviews/Fleetio-Reviews-E1745407.htm

What you'll be doing

• Own the end-to-end Fleetio user experience.
  • Maintain optimal quality, consistency, speed, and efficiency in our design work.
  • Ensure high-quality work in alignment with our vision, mission, goals, and OKRs.
  • Design and scale the Design org, steering UX operations and processes.
  • Define the product design, design system, and design ops strategy.
• Guide, challenge, and support a high-performing team to craft remarkable and intuitive user experiences that meet the needs of our customers.
  • Foster team member development and career growth.
  • Guide conversations to remove blockers and encourage collaboration across teams.
  • Ensure our design processes run smoothly and clearly, scaling with our growth and targets.
  • Work with cross-functional team members and stakeholders, including leaders in product management, engineering, product marketing, data analysis, sales, success, marketing, and a Principal Designer.
  • Effectively communicate and present design solutions across various mediums and fidelities, to stakeholders and product designers, while defending design decisions and incorporating feedback into the design cycle.
  • Develop and implement practices, processes, systems, and methodologies to facilitate continuous discovery and delivery.
  • Stay up-to-date with the latest design best practices, trends, tools, and technologies, and apply them to our product design process.
• Raise the bar across our products by advocating for user-centered product roadmaps, interface guidelines and design patterns, and customer insights.
  • Develop deep empathy for our customers and use research to inform design solutions.
  • Engage with customers to deeply understand their needs, goals, pain points, workflows, and operations.
  • Launch a user / UX research function and practice.
  • Elevate UX writing/copy.
  • Leverage data to understand how product changes affect user behaviors and attitudes across different products and platforms over time.
  Be sure to mention coffee in your cover letter, so we know you actually read this.

What's in it for you

• Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-ce