Customer Service Representative

Job Description

Berman STAR Nissan / Infiniti of Niles is seeking a professional, positive, and friendly Customer Service Representative to join our team! 

Location: Berman STAR Nissan (Niles, IL) 
Schedule: Monday-Saturday 9:00AM-5:00PM (Sundays & one weekday off)  
Pay: $17/hr+ Bonuses!

Customer Service Representative - Vehicle Exchange Program

We are looking for a professional, positive, and friendly Customer Service Representative to be a part of our Vehicle Exchange Program! In this role, you will play a key part in engaging with our Service customers in person, presenting exciting opportunities to upgrade their current vehicles.

Responsibilities: 

• Educate customers on the benefits and options available through our Vehicle Exchange Program
• Deliver outstanding customer service with a friendly and professional demeanor
• Interact with both new and existing customers to present opportunities for upgrading their current vehicle through the Vehicle Exchange program
• Act as a liaison between customers and the service department while their vehicle is being serviced
• Utilize strong decision-making and active listening skills to understand and address customer needs effectively

Ideal Candidate:

• Professional, positive, and approachable attitude
• Strong communication and interpersonal skills
• Ability to make informed decisions and actively listen to customer concerns

Benefits/Perks:

• Competitive PTO Policy - Earn 2 weeks within your first year of employment! 
• Multiple low-cost medical insurance options starting as low as $43/week, plus FREE TeleHealth
• Low-Cost Dental, Vision & Life Insurance Options 
• Short Term & Long Term Disability
• Paid Training
• 401K
• Automotive Service & Sales Discounts 
• Opportunities for Advancement! 

Qualifications

• Valid driver's license with a clean driving record (minimum of 3 years)
• Team player attitude with a strong sense of responsibility
• Fluent in Spanish, preferred
• Prompt, courteous, and enthusiastic personality
• Strong follow-up and multitasking abilities
• Strong computer skills
• Willing to undergo a pre-employment background check

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.