Sr. Sales Engineer

Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way. 

 

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that). 

 

Everything we do revolves around our three core principles: 

  

Do what’s best for our customers.  

Do what’s best for our employees. 

Don’t do things that suck. 

 

That's basically it. 

 

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you). 

 

What can we offer you? 

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good. 
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do. 

• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good? 
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment. 
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost. 
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled. 

Who You Are

We are looking for a Sr. Sales Engineer to join our team! In this role you would serve as the primary technical support for our Managed Detection & Response (MDR) offering during the sales process. This role combines deep cybersecurity expertise with strong interpersonal skills to help potential customers understand how our MDR solution enhances detection and response programs.

 

Key responsibilities include providing solution overviews, leading "day in the life" portal demonstrations, and collaborating with Account Executives and Channel Partners to develop and execute successful sales plans. Using your technical expertise and communication skills, you will highlight the value of our MDR solution, address customer needs, and deliver tailored solutions.

 

You will also build strong relationships with potential customers by understanding their challenges and demonstrating how our MDR platform strengthens their security posture. Through your efforts, you will contribute to the overall sales strategy, drive revenue growth, and play a critical role in expanding our market presence.

What You Will Be Doing?

In your designated region, you will engage directly with our potential customers, Sales Representatives, Channel Partner Representatives, and Sales Engineers. Your responsibilities include:

• Participating in discussions about our CORR (Cyber Operations Risk Response) and SOC capabilities.
• Demonstrating how our MDR offering integrates seamlessly into customers’ incident response workflows.
• Conducting scoping conversations focused on our core toolset, including EPP/EDR, SIEM, and Identity solutions.
• Collaborating with Account Managers to develop account-specific strategies.
• Delivering demonstrations of our ZTAP Portal and MobileSOC Application.
• Showcasing technical differentiators and use cases of third-party products to prospects and partners.
• Building relationships with presales technical resources from channel and product partners.
• Providing customer feedback to product management teams.
• Creating customer-facing materials and presentations that establish CRITICALSTART as a leader in Detection & Response.
• Delivering thought leadership presentations to larger audiences.
• Assisting customers in defining or refining key security project requirements.
• Leading services evaluations and MDR workshops when needed.
• Traveling 30%-40% within your region.

In this role,