Senior Quality Engineer

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Responsibilities

• The Senior Quality Engineer works with product teams directly with developers, product owners, and UX designers to support the delivery of high-quality software products by conducting end-to-end and exploratory testing, reviewing test plans, analyzing test results, and providing valuable feedback to enhance product quality. This role requires a self-starter who is comfortable working independently, proactively investigating solutions, and able to handle new and evolving challenges in testing.

Primary Responsibilities

• Execute end-to-end test scenarios, ensuring comprehensive coverage of workflows and use cases to validate product functionality, integration, and user experience.
• Perform exploratory testing to identify edge cases, usability issues, and unexpected behaviors, providing critical insights into product resilience.
• Evaluate test plans to ensure they align with testing goals, cover critical areas, and reflect realistic usage scenarios. Provide actionable feedback to refine test scope and approach.
• Assess test results, identify patterns, and document findings. Collaborate with developers and the QA team to address defects, inconsistencies, and opportunities for improvement.
• Actively communicate insights and suggestions for improving product quality, contributing to an environment of continuous learning and enhancement.
• Independently investigate new testing techniques and resources, proactively working to solve testing challenges as they arise.
• Serves as a mentor by conducting training sessions and assisting less experienced peers.
• Leads in root cause analysis methodologies, remediation, and prevention.
• Presents 1 to 2 QA training sessions and/or workshops annually for internal stakeholders to help drive new initiatives.
• Collaborates to establish best practices for managing various forms of tests ranging from unit tests to automated end-to-end tests.
• Assess test strategies and provide actionable feedback to refine. As necessary, will assist with resolution of the feedback provided.
• Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.  The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Ability to adjust to changing priorities and work in a fast-paced environment.
• Solid critical thinking skills to identify issues and propose effective solutions.
• Team-oriented mindset with the ability to work effectively with diverse teams.
• Ability to understand team members' perspectives to foster a supportive and productive work environment.
• Keen eye for detail to ensure thoroughness in testing and documentation.
• Excellent organizational skills to balance multiple projects and deadlines effectively.
• Proficiency in end-to-end and exploratory testing methodologies.
• Comprehensive understanding and substantive expertise in more than one of various testing types, including:  Functional Testing, Regression Testing, Performance Testing, Security Testing, Usability Testing, Integration Testing, Unit Testing, User Acceptance Testing, and Accessibility Testing.
• Expertise in programming or scripting languages commonly used in automation (e.g., Java, Python, JavaScript).
• Knowledge of performance testing tools (e.g., LoadRunner, JMeter).
• Strong understanding of SDLC, Agile methodologies, and experience with CI/CD tools (e.g., Jenkins, GitLab CI).
• Strong analytical skills for data-driven decision-making.
• Excellent communication skills for articulating complex technical concepts to various stakeholders in easy-to-understand methods.
• Demonstrated ability to manage and prioritize multiple testing initiatives simultaneously.
• Proven track record of driving quality improvements across cross-fun