Sr. Data Platform Support Engineer

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose 

The Sr. Data Platform Support Engineer serves as the technical owner and administrator for critical enterprise data platform applications. This role is responsible for ensuring the stability, performance, and scalability of assigned systems while providing expert-level application and system support. The engineer will design, implement, and maintain integrations across enterprise applications, establish best practices for administration and security, and lead automation initiatives to improve system efficiency. 

Essential Functions 

Application Ownership & Administration 

• Serves as the primary owner and administrator for assigned data platforms. 

• Architects, configures, and maintains applications to align with business and technical requirements. 

• Establishes best practices for system administration, performance optimization, risk management, and security. 

• Maintains a platform road map and works with leadership to prioritize enhancements and upgrades. 

 Support, Troubleshooting & Incident Management   

• Provides expert-level application and system support to internal teams and user communities. 

• Diagnoses, troubleshoots, and resolves complex application issues; escalates to infrastructure support or vendor teams as necessary. 

• Performs root cause analysis and implements preventative measures to ensure system reliability. 

• Maintains ownership of all assigned issues through resolution and documentation. 

Architecture, Integration & Optimization 

• Designs and implements integrations between data platforms and other enterprise systems. 

• Evaluates and enhances system architecture to meet changing business needs. 

• Conducts performance monitoring and tuning, ensuring optimal uptime and resource utilization. 

• Defines and tracks KPIs, SLAs, and other operational metrics in collaboration with stakeholders. 

Automation & Process Improvement 

• Develops and deploys automation scripts and tools to improve efficiency and reduce manual workloads. 

• Leads or participates in automation and optimization projects across the data platform ecosystem. 

Vendor & Third-Party Application Management 

• Researches, evaluates, and recommends third-party applications that align with business objectives. 

• Ensures successful installation, validation, and documentation of vendor-provided upgrades and patches. 

License & Budget Management 

• Monitors license usage, forecast needs, and manage compliance with licensing agreements. 

• Provides metrics and budget recommendations during annual planning cycles. 

• Documentation, Reporting & User Enablement 

• Develops and maintains comprehensive documentation, including policies, procedures, and configuration details. 

• Delivers user training sessions and promote best practices to drive adoption and proficiency. 

• Provides timely and accurate reporting on application of health, performance, and project status. 

Project & Change Management 

• Manages projects involving new functionality, integrations, and process automation. 

• Supports the organization’s data security, privacy, and compliance initiatives. 

• Implements and maintains security standards, access controls, and audit readiness. 

• Ensures systems adhere to company policies and industry best practices. 

Minimum Qualifications 

• Education or experience typic