Transportation Solutions Manager

Position Title: Manager
Position Department:  Transportation Solutions
FLSA Status:  Exempt
Full/Part-Time:  Full-Time
Compensation: $90,000 - $95,000
Reports to:  Executive Director

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Associated Students Summary
Associated Students’ (A.S.) mission is to support and represent the students of San José State University by continuing the organization’s legacy of student advocacy and leadership; to enhance SJSU students’ education through high-quality programs and services, and to prepare students as they move towards a thoughtful and purposeful life after graduation.

A.S. is a non-profit auxiliary corporation serving the students of San Jose State University whose primary source of funding is from mandatory student body fees. A.S. Departments include the Cesar Chavez Community Action Center, Child Development Center, General Services Center, Human Resources, Information Technology, Events, Marketing, Print & Technology Center, Student Government, and Transportation Solutions.

Position Summary

The Transportation Solutions Program Manager provides strategic, operational, and administrative leadership for the Transportation Solutions department, overseeing the design, implementation, and continuous improvement of San José State University’s Transportation Demand Management (TDM) programs. This includes strategic planning, people management, change management, budgeting, grant administration, partnership development, marketing, data analysis, and high-level stakeholder engagement.

Essential Functions

Strategic Planning & Leadership – 20%

• Develop and implement annual strategic priorities and long-term (3–5 year) vision for departmental growth.

• Lead data-informed decision making to strengthen TDM programs and services such as SmartPass. 

• Identify emerging mobility trends and opportunities for innovation to improve the student transportation and commute experience. 

Program & Operations Management – 25%

• Oversee all daily operations, programs, services, and technical systems, providing high level guidance to staff and making final decisions. 

• Ensure high-quality customer service and administrative consistency. This can include updating reliability criteria or improving the program application process for students. 

• Lead ongoing organizational repair, workflow redesign, and system improvements.

Staff Supervision & Team Development – 15%

• Supervise, mentor, train, and evaluate full-time and part-time student staff.

• Establish goals, expectations, and a supportive, high-performing work culture through professional development work plans. 

• Practice equity-centered, cultural humility-centered leadership.

• Delegate tasks across the team as appropriate, ensuring staff have the resources to successfully complete assigned work. 

Institutional Collaboration & Political Navigation – 10%

• Build strong relationships across departmental silos within the university.

• Collaborate with A.S. Board of Directors and A.S. Director of Sustainability to understand and meet student needs 

• Coordinate with Parking Services and General Services on a regular basis and other departments as needed.

• Administer partnerships through existing MOUs and foster future partnerships. 

• Represent the department on committees and deliver presentations.

External Partnerships, Outreach & Program Innovation – 15%

• Develop and maintain partnerships with transportation agencies and community organizations.

• Lead outreach, marketing, and engagement efforts to increase program visibility.

• Initiate new collaborations, enha