Senior Staff Software Engineer, Workflow Automation, Full Stack

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What we do:

Our team is responsible for the continuous advancement, development, and refinement of the Flow Engine (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-flow-designer.pdf). In this role, you will be challenged to leverage your design and development expertise to architect scalable and reliable solutions using the latest technologies and best practices to deliver seamless features that enhance the customer experience. Join us to solve some of the most complex problems in automation technology as we continue to innovate and expand our low-code/no-code solution with the Flow Engine to empower our end users.

What you get to do in this role:   

Key Responsibilities:

• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Maintain and advance the Flow Engine’s capabilities to support a comprehensive range of Java and JavaScript APIs, ensuring seamless integration protocols and robust performance across the platform.
• Ensure synchronous and asynchronous executions, queuing, event throttling, resuming, and reporting of data flow for platform workflow outcomes.
• Collaborate with other teams building their product on the engine to sequence automated and manual work, helping customers achieve complex business outcomes.
• Address and resolve defects and customer issues related to the Flow Engine, ensuring high performance and reliability.
• Participate in sprint planning and retrospectives, contributing to continuous improvement of the Flow Engine and related products.

Qualifications

To be successful in this role you have:

• Proficient in Java (10+ years), JavaScript, and other relevant programming languages
• Some experience with low-code workflow products and engines
• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Excellent problem-solving skills and a strong understanding of automation and system integration
• Capability to manage multiple concurrent projects with material technical risk across teams and processes; may serve as a functional lead or technical owner.
• Ability to work collaboratively in a fast-paced environment.
• Experience with ServiceNow platform is desired, but not required.

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and wor