Travel Insurance ePayments Sr. Business Analyst

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

About the role

What you need to know:

In this role, the Sr. Business Analyst supports the AIG Travel business and the health of the global Travel payment landscape.  This person will identify, assess, research, and resolve complex issues related to collection, settlement, and refunds of insurance ePayments, Merchant ID onboarding, epayment requirements, testing and operational processes. The person will also maintain a roadmap of system improvements, create process maps and processing flows while collaborating with key stakeholders throughout the business.
 

Essential duties and responsibilities:

• Responsible for the onboarding and support of Travel's ePayments portfolio supporting direct to consumer, partner and agency distribution channels globally.
• Responsible for updating strategic roadmap for Travel's global ePayments methods, compliance upgrades and platform updates.
• Responsible for the requirements gathering, testing,  implementation, and communication of enhancements, compliance and regulatory changes to Travel IT leadership and development teams.
• Facilitate requirements gathering sessions with internal and external stakeholders.
• Create user stories.
• Write acceptance criteria in collaboration with the testing team.
• Review design and testing deliverables with IT and partners to ensure completeness of requirements.
• Identify and implement continuous improvement opportunities.
• Conduct training sessions with stakeholders and end users.
• Liaise with project stakeholders to ensure external needs are met.
• Work with business partners to onboard new MIDs.
• Work with legal on any contractual requirements.
• Keep up to date on payment industry trends.
• Upward management reporting of issues.
• Manage issue tracking and resolution.

What we’re looking for:

• 5+ years' progressive experience strongly preferred as a Sr Business Analyst within digital or electronic Payments-related area, banking, financial  or Insurance industry preferred.
• 5+ years as a Business Analyst working in Agile Methodology.
• Experience with Sales Payments and third-party vendor processing systems.
• Bachelor’s degree in information technology or other technical degree preferred.
• Extensive knowledge of business analysis techniques and requirements tools.
• Experienced in agile methodologies, user stories, and agile ceremonies. 
• Ability to present information for decision making purposes with little direction.
• Be self-empowered and know when to escalate issues appropriately.
• Ability to multi-task and prioritize responsibilities.
• Experience working in a multinational company with on and offshore resources.
• Exceptional analytical, interpersonal and written/verbal communication skills as well as relationship management skills.
• Ability to effectively collaborate and work with project team members and stakeholders located globally to ensure success of project.
• Excellent organizational and time-management skills to handle multiple tasks and meet delivery deadlines.
• Keep up to date on current technology and payment industry best practices and regulatory trends.
• API experience.

Veterans are encouraged to apply

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go furt