AVP, Product Manager, Client & Consumer Portals

Job Posting End Date: January 29

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

We are seeking an accomplished product leader with strong digital experience in Web and Mobile to join our team as Associate Vice President, Product Management, Portals. In this role, you will oversee Unum’s Client and Consumer Portals and enterprise authentication functions, driving strategic initiatives to enhance user experience, customer satisfaction, operational efficiency, and business value. The leader will lead feature identification, solution design and deployment of member contact experience to generate business value. They will define and oversee the execution of portal roadmaps, focusing on delivering seamless and engaging user experiences across all digital touchpoints. This includes client and consumer portals, authentication processes, and integration of features such as personalization, 3rd parties, analytics, etc.

The leader will play a pivotal role in shaping the vision and roadmap for digital portals, identifying opportunities for innovation, and delivering impactful solutions.
Success in this role will require close collaboration with technology teams, digital teams, operations teams, business sponsors, and program leadership to ensure alignment with key business objectives. Your work will focus on transforming the digital experience for Unum's clients and consumers, streamlining authentication processes, and enabling seamless access to Unum’s digital ecosystem.
This is a high-impact high-visibility leadership role within Unum’s Client & Consumer Experience function, offering the opportunity to drive significant business outcomes and elevate the digital capabilities of the organization.
The Product Manager serves as a business owner across all platforms/clients for one customer value stream (e.g. Policyholder, Plan Administrator and Field/Broker)/Business Delivery Highway (BDH). They are accountable for achieving select business, operational, usage and financial goals for their value stream/BDH and lead Product Owners, Process Improvement resources and Agile Teams to deliver customer delight. Product Managers obsess over their value stream and are thought leaders who influence the organization. They represent customers and own the major product backlogs, defining scope (epics), success criteria, strategy and prioritization of key initiatives to achieve business output goals. They play a central leadership role in the strategic imperative of enabling our business transformation through the development and delivery of market leading products and services in our chosen categories. They have end-to-end responsibility delivering aggressive business objectives by applying Scaled Agile methodology e.g. design and implement of (continuous) changes within the area of responsibility in line with the change agenda (within budget, timelines and quality standards) considering the overall strategy of Operations, Technology and UUS/Colonial Life.

Principal Duties & Responsibilities:

• Proven track record in leading business and technology transformations with successful outcomes 
• Responsible for (long term) planning and directing an organization's strategic agenda including long range goals within the customer values streams
• End to