Sales Support and Admin Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Elevate Your Career at Iron Mountain 

Are you someone who loves tackling challenges head-on? Do you thrive on building strong connections with customers? Iron Mountain is on the lookout for a dedicated and personable Sales Support and Admin Specialist to join our team in Stow, OH.

As a Sales Support and Admin Specialist, you'll play a vital role in supporting our business development team by bridging the gap between different departments within the company and our valued clients. Your focus will be on nurturing client relationships and ensuring their experience with us is top-notch. Day-to-day, you'll be the go-to person for handling client inquiries and collaborating with various teams to swiftly resolve any issues that arise.

If you're passionate about problem-solving and delivering exceptional customer service, we want to hear from you!

Location: 4550 Darrow Rd Stow, OH

What we offer

• 1st shift schedule

• FULL BENEFITS – 1st Day of Employment

• Paid Vacation + 7 Paid Holidays + Sick Pay

• 401(k) with company match & Employee Stock Purchase Program

• Tuition Reimbursement

• Bonus potential

Key Responsibilities

• Answer and address calls from customers regarding electronic scrap and recycling services

• Attend client calls; manage email correspondence daily

• Provide verbal and written quotations to customers.

• Process customer orders and provide order status updates to customers.

• Performs Purchase Order and Sales Order creation in the ERP System.

• Process outbound sales through initiating phone contact with customers.

• Review inquiries submitted by customers and business development managers that implement service delivery

• Collaborate with Business Development, the Inside Sales Manager as liaison within service delivery expectations for clients.

• Daily communication with Transportation, Accounting and Operations to resolve time-sensitive issues

Requirements

• Strong interpersonal skills and customer service experience

• Detail-oriented and have excellent time management skills

• Ability to multi-task and maintain organization

• Self-starter and proactive problem solver 

• Ability to retain and document important information as it relates to customer accounts

• Ability to collaborate and communicate with various members of the organization

Join us at the Mountain where culture and values are practiced and respected every day. Apply Now!

Iron Mountain’s Asset Lifecycle Management (ALM) business is responsible for the deployment, management, and ultimate decommissioning and disposition of technology assets. These include hard drives, servers, laptops, tablets, and network devices that contain customer or organizational data that needs utmost safeguarding when they reach their end of useful life.

In the process, ALM takes IT assets to sanitize, clean, and remove the data and recycle or repurpose in a sustainable and environmentally sound.

Category: Sales Operations Group