Sr. Managed Services Consultant (SaaS / Social & Digital)

Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business.  
  
Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential.  
 
We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’. 

What Are Your Responsibilities  

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.  

• Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.  

• Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.  

• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.  

• Own & deliver the end-to-end configuration of solution based on the customer requirements  

• You will handle the post go-live change management of configuration throughout the customer life cycle  

• Be the hands-on product expert and ensure customer’s business goals are met  

• Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.  

• Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell.  

• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.  

• Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.  

• Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.