Senior Maintenance Manager, Malibu and Santa Barbara

About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.

We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.

About this Opportunity:

We are looking for a talented and solutions-oriented individual to support our Southern California homes and Owners. This person will play a critical role in ensuring our Owners have the best possible experience by managing the maintenance support for all Pacaso homes in the area. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, and construction project management while maintaining a high level of customer service. 

What You'll Do:

• Regularly travel between Malibu and Santa Barbara to support both markets
• Support both regular R&M and project management
• Create a welcoming environment for our owners by ensuring their homes are in excellent condition through preventative maintenance, reactive repairs, and capital projects
• Apply professional judgment to quickly solve for owner-reported maintenance issues, including but not limited to appliance troubleshooting, cable/wifi troubleshooting, HVAC repair, plumbing, electrical, carpentry, and pool/spa maintenance
• Working with our Director of Capital Projects, lead large, complex projects; provide oversight for vendor sourcing, project management, budget tracking, schedule adherence, etc. 
• Facilitate home asset data inspections and participate in projecting capital planning budgets for all homes in the market
• Provide leadership across Pacaso as a trusted subject matter expert; support cross-market projects as an advisor and on-the-ground manager when needed
• Mentor team members and lead initiatives to uplevel team skills and provide training
• Partner closely with regional leadership to develop preventative maintenance plans, build strategies that improve asset management, and drive profitability via necessary and discretionary maintenance/capital projects that are identified during routine home inspections
• Manage robust caseload and set the bar for best practices when it comes to prioritization, documentation, communication, and execution
• Develop deep network of third-party vendors and represent Pacaso as the on-the-ground face of repairs and maintenance; build local relationships and credibility to forge partnerships and secure highly competitive terms
• Source and manage third-party vendors; evaluate estimates, refine scopes, inspect work quality, and ensure successful delivery
• Exercise discretion in developing optimal project plans and work orders, with consideration for budget, timing, prioritization, and impact on owner experience
• Conduct due diligence inspections during new property acquisitions; identify current issues, potential liabilities, and provide evaluations to cross-functional team
• Maintain a catalog for each property in your market, detailing the equipment and systems in use to ensure quick service and limit outsourcing to third-party vendors
• Conduct regular unit walkthroughs and maintenance checks, and assess the readiness of properties to meet experience standards
• Organize and document project information and updates to support cross-functional alignment
• Source parts/materials and maintain inventory levels across your portfolio
• Travel to properties and outside markets as needed
• Work closely with Home Managers to do what it takes to deliver an incredible owner experience; this includes home inspections, interfacing with owners, and going above and beyond routine maintenance responsibilities

About You:

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