Member Service Center Representative

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire. Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
We are looking for a member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As an MSC Representative you will be responsible for a variety of tasks:

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly.
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
• the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.
• Sales
• Attain individual and departmental goals and objectives as established in the MSC performance standards.
• Cross-sells Credit Union products and services.
• Support
• Post and balance daily work and maintain proper documentation.
• Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
• Compile data and complete work related to departmental reports.
• Maintain files, post records, make and check routine calculations.
• Perform all functions in a security conscientious manner.
• Knowledge, Skills and Abilities
• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
Must be available to work Saturdays.

The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.
Tell us why you think you are our new Member Service Center Representative! We are excited to hear how your skills, experience, and vision contribute to our team!
Compensation: Base starting range: $22.00 to $29.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential)  
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including: ·         Competitive medical, dental, and vision insurance, mental health offerings ·         Employee performance incentive plan·         Salary Advancement– Merit increase based on performance·         401(k) program with employer match·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!  RCU Discounts and Perks- -  RCU employees are eligible for a .75% discount of