Salesforce Administrator

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together!

Job Description

Your Career

The Business Systems Administrator is a member of the Sales Operations Systems Team within the Center of Excellence Organization. This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets. Primary sales tools to be supported will include, but not be limited to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Impact 

• Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools.
• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Triage Level 2 tickets to the right stakeholders with required information.
• Assist in scheduled maintenance of the systems via data migrations.
• Maintain the SLA targets.
• Manage access and visibility related issues.
• Assist with documentation of best practices and usage.
• Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
• Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships.

Qualifications

Your Experience 

• At least 1-2 years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.
• Salesforce Administrator experience highly preferred.
• Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
• Experience with sales processes and experience in a sales environment a plus.
• Hands-on experience providing system and tools support to users.
• Strong team player with service-oriented attitude and customer focus.
• Excellent time management skills
• Quick learner and able to thrive in a fast-paced environment
• Aggressive problem solver
• Excellent written and verbal communication skills
• Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus

Additional Information

The Team

Our Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace,