Dispatcher

Department: Public Safety and Police Services

Summary

To operate the switchboard and related equipment and to provide dispatch service.

Responsibilities 

1. Answers incoming emergency and non-emergency telephone lines from members of the public, refers callers to the appropriate department or person, campus wide; takes calls for service to be dispatched to law enforcement.
2. Dispatches, via radio and telephone, law enforcement units to respond to emergency and non-emergency incidents reported by members of the public; prioritizes calls waiting to be dispatched.
3. Enters calls for service into the Computer-Aided Dispatch (CAD) system in order to dispatch appropriate responses to emergency and non-emergency incidents reported by members of the public.
4. Enters calls initiated by field units into CAD in order to maintain a record of officers' locations and activities and monitor the subsequent actions of officers.
5. Monitors and operates several complex public safety radio systems.
6. Queries National Crime Information Center (NCIC), Law Enforcement Information Network (LEIN) and other local, state, and national computer files to determine status of vehicles, persons, and property, and determine existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies.
7. Enters information into NCIC. Confirms validity and status of information for other agencies.
8. Monitor fire alarm, trouble and burglary alarm system, electronic security access system and video camera system. Maintain record of lost and found items.
9. Data entry using the BANNER system.
10. Greet and assist customers in a friendly, courteous manner.
11. Test emergency systems to determine proper working order; notify appropriate personnel if inoperative. Perform duties with little or no supervision.
12. Complete application for Michigan Notary and performs all duties inclusive of position.
13. SUPERVISORY RESPONSIBILITIES: functional supervision may be exercised over support staff or student assistants.

Required Education, Certifications, Licensures

• High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• Four years office/clerical experience.
• Four years experience using personal computers and basic software packages including spreadsheet/database software.

Desirable Education and/or Experience

 

Required Knowledge, Skills, and/or Abilities

• Superior communication, customer service, and interpersonal skills.
• Demonstrated ability to use judgment when dealing with confidential information.
• Demonstrated ability to handle emergency situations with composure.
• Demonstrated ability to work effectively with frequent and multiple interruptions with accuracy and attention to detail.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff.
• Ability to communicate effectively in verbal and written form; write clear, concise, and accurate reports using proper grammar and correct spelling and punctuation utilizing Computer Aided Dispatch (CAD) narrative.
• Retain and recall information and accurately communicate this information to others.
• Read and interpret maps.
• Willingness to work any shift, weekends, holidays, and overtime as necessary.
• Comply with rules, regulations, policies, and procedures of the Department of Public Safety and Police Services.
• Demonstrated ability to type 25 words per minute using a computer keyboard.
• Ability to successfully pass a background investigation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to obtain and annually maintain National Crime Information Center (NCIC) certification.

Desirable Knowledge, Skills, and/or Abilities

 

• Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.

Work Environment and/or Physical Demands

REQUIRED PHYSICAL DEMANDS:
Vision sufficient to read computer screens, maps, print outs, manuals, and other written materials and simultaneously observe multiple video monit