Director, Customer Learning

🚀 We're Hiring: Director, Customer Learning
📍 Remote | Full-Time | Seeq Corporation

At Seeq, we help industrial companies unlock the power of their data. We’re looking for a strategic and dynamic Director, Customer Learning, to lead our customer education programs, accelerate product adoption, and drive long-term customer success.

In this role, you’ll scale Seeq’s learning strategy by building impactful programs and leading a high-performing team of instructional designers and education professionals. If you thrive at the intersection of learning strategy, customer enablement, and cross-functional collaboration, this is your next big move.

🔹 Strategic Leadership

• Drive the vision and execution of a global customer learning strategy aligned with business goals and the customer lifecycle.
• Partner with senior leaders to define metrics and success criteria tied to revenue, retention, and adoption.
• Collaborate across product, customer success, sales, and marketing to deliver a unified, seamless customer experience.
• Hire, lead, and develop a high-performing team of instructional designers, LMS specialists, and facilitators.
• Foster an environment of innovation, experimentation, and psychological safety.

🔹 Program Development & Management

• Build and deliver multi-modal learning programs: self-paced courses, certifications, live virtual sessions, and in-person training.
• Launch scalable onboarding programs to accelerate time-to-value for diverse customer segments.
• Design tailored curricula for key personas—admins, power users, analysts, and more.
• Establish learner journeys that match industry, technical skill, and customer goals.

🔹 Technology & Platform Strategy

• Evaluate, implement, and optimize learning management systems and customer training platforms.
• Integrate learning tools with customer dashboards and Salesforce to create a seamless experience.
• Use data to track learner progress, surface insights, and continuously improve content and delivery.
• Stay on the cutting edge of educational tech, platforms, and design practices.

🔹 Stakeholder Partnership and Influence

• Work closely with marketing to promote customer success stories and education outcomes.
• Influence internal stakeholders through storytelling backed by data and learner impact.
• Facilitate knowledge-sharing and learning advocacy across departments and customer-facing teams.

🔹 Internal Learning & Compliance Support

• Support company-wide compliance training efforts (e.g., data privacy, security, and regulatory requirements).
• Partner with HR and legal to track training completion and ensure audit readiness.
• Assist with internal learning initiatives, career development programs, and team workshops.

🔹 Performance Measurement & Optimization

• Define KPIs such as course completion rates, certifications, and product adoption scores.
• Conduct regular assessments of learning impact and report ROI to executive leadership.
• Build feedback loops with learners and internal teams to drive continuous improvement.
• Present quarterly business reviews with insights and actionable recommendations.

Requirements

🧠 What You Bring

• 8+ years in customer education, learning & development, or customer-facing roles
• 5+ years in a leadership role at a B2B SaaS company
• Proven track record of success at high-growth technology companies (Series B+ preferred)
• Experience designing and scaling customer learning programs that drive product adoption
• Strong understanding of adult learning principles and instructional design best practices
• Proficiency with LMS platforms, analytics tools, and customer success tech stacks
• Data-driven mindset and excellent communication skills
• Knowledge of technical products, data analytics tools, and integrations (SQL/API familiarity a plus)
• Experience with customer success metrics and methodologies
• Knowledge of adult learning best practices and certification program development

🌟 Preferred Qualifications

• Advanced degree in Education, Instructional Design, or Business
• Certifications (e.g., CPLP, APTD)
• Consulting or professional services background
• Experience with complex, technical software requiring in-depth user training

💡 Why Seeq?

Seeq is a fully remote company that thrives on innovation, flexibility, and impact. We’re proud to be n