Sr Delivery Leader

Req ID: 337897 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr Delivery Leader to join our team in Nashville, Tennessee (US-TN), United States (US).

Position Overview 

We are seeking an experienced Senior Delivery Leader to join our Delivery Leadership Practice at Launch by NTT DATA. You will be responsible for managing complex client engagements from project initiation through successful completion, while maintaining strong client relationships and ensuring exceptional project outcomes. 

 

About Launch by NTT DATA 

Launch by NTT DATA excels at digital product innovation, delivering software and experiences that drive business outcomes and uncover new opportunities for our clients. We strategize, design, and ship experiences people love through our four core Services: Enterprise Innovation, Product Strategy & Experience, Digital Product Build, and Product Platform. 

 

Key Responsibilities 

Client Relationship & Partnership Management 

• Grow and maintain strong client relationships throughout the project lifecycle, serving as primary point of contact 

• Stay aligned with Business Unit strategy from opportunity identification through project completion 

• Maintain daily client contact and relationships, setting clear expectations and reporting on delivery progress 

• Serve as first point of escalation for client issues, resolving directly or escalating as needed 

• Manage scope discussions and negotiations with clients, alerting teams of scope changes 

• Manage and write change orders based on input from delivery teams 

Project Delivery & Execution 

• Take full responsibility for overall delivery and health of assigned projects 

• Lead project startup activities including demand requests, WBS creation, resource selection, finance alignment, budget tracking, and team onboarding 

• Lead client kick-offs and set clear project goals and expectations 

• Maintain RAID logs, run status reports, and continuously monitor and adjust delivery progress 

• Create comprehensive reports and track overall roadmap delivery progress 

• Provide scope estimations (in collaboration with the development team leadership cohort) and tracking 

• Create delivery timelines and ensure alignment across all teams 

• Ensure smooth day-to-day project operations and delivery processes 

Budget & Resource Management 

• Manage project budgets proactively to maintain targeted margins, including WBS management and invoicing approvals 

• Onboard and offboard team resources, including coordination of client equipment and access 

• Maintain constant communication with delivery teams and stakeholders 

• Work with practice leads to resolve personnel and performance issues as needed 

• Maintain team health and morale across cross-functional teams 

 

Required Qualifications 

Experience & Background 

• 8+ years of experience in project/program management with demonstrated success in complex technology projects in a client services environment 

• 5+ years of experience in client-facing roles with proven relationship management skills