Field Support Engineer

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Do you enjoy taking on unique problem sets which require creative solutions, all in a high-consequence environment?  We work smarter by seeking out fresh approaches to every facet of business, from everyday operations to high-level decisions.

Parsons is a proud innovator of Cyber solutions that enhance security in mission critical environments. We have developed a reputation for unmatched speed and scalability while supporting more than 50 deployed operational products worldwide. We are currently partnered with the Department of Defense to develop, deliver, and sustain mission-focused network analytics capabilities. This unique solution enables deeper and more accurate insight of network data while having the capability to be delivered as a full stack or modularized set of products. The greatest technical solutions go only so far without great personnel to implement and support them. That’s why we employ some of the brightest, most creative minds in the world—because we believe our people are the true value in our cyber and intelligence solutions. 

As a Field Service Engineer, your role will be essential to the operations, maintenance, and delivery of our proprietary suite of analytic tools. Come join our team and support technically diverse systems that are constantly evolving as the technology landscape changes. Build upon your current experience while making an impact on a vital mission!

This is a hybrid position with an average of 3 days/week on Government site.

What Required Skills You'll Bring:

• Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, Network Engineering, Computer Security, Information Technology or related discipline and 8+ years of relevant professional experience. Will consider work experience in lieu of a degree.

• U.S. Citizen with active TS/SCI security clearance

• Excellent customer service skills, writing ability and work ethic

• Ability to work under pressure

• Ability to work in a team environment

• Public speaking ability

• Continuous learning as expected in the cybersecurity industry

• Learn to become an expert on the installation, configuration and operation of Parsons developed software tools

• Train customers on the use of Parsons developed software tools

• Strong technical and problem-solving skills

• DoD 8570/8140 IAT Level II Certification

Experience with Network Analysis:

• Open-source tools like wireshark, tcpdump, nmap

• Network fundamentals, protocols analysis, OSI model, TCP/IP stack

• Passive network mapping with tools like Visio or draw.io

• Network monitoring with SIEM solutions

Experience with IT Administration:

• Linux OS patching and maintenance on a closed network (Rocky, RHEL, Centos, Ubuntu, Kali)

• Scripting with bash, python, or ansible

• Contributing to technical documentation

• Enforcing IT equipment usage policy

• Hardware server, storage solution, workstation, and laptop setup and maintenance

What Desired Skills You'll Bring:

Experience with VM and Cloud Computing Administration:

• Virtual Machine administration (VMWare ESXI / VSphere, Virtual Box, KVM)

• Cloud computing (Openstack, Salt)

• Kubernetes and Docker administration

• Shared storage solution administration (Dell Unity, VSphere VSAN)

Experience with Network Device Administration:

• Switch with VLAN configuration

• Router with routing protocols (RIP, BGP, OSPF)

• Hardware firewall solutions

Experience with Cyber Security:

• DISA Security Technical Implementation Guides (STIG) scan and remediation lock down implementation

• Computer security certification scans

• Firewall configuration

• Access Control Lists and IP Table configuration

Minimum Clearance Required to Start:

Top Secret SCI

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success