ARIZONA DEPTARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Tax Collector, Senior

Job Location:

Address: 1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $19.71 an hour ($41,000 annualized) 

Grade: 18

Closing Date: Open Until Closed

This position may require in-office/in-person training until needed competencies are learned, but then may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Summary:

The Tax Collector, Senior is a part of the escalation team responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Reviews, prioritizes and self-assigns, and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases. Contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance.  This role is eligible for remote work with occasional presence in the Tucson office.

Job Duties: 

Check out the attached job description for more details!  Tax Collector Senior AUN07476.pdf

Job Requirements:

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
• Minimum one year of collections experience
• Minimum of one year customer service experience

Licenses & Certifications

• None required
  

Knowledge/Understanding

• Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
• Basic knowledge and understanding of tax collection enforcement rules and regulations
• Knowledge of investigative and research techniques
• Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
• Knowledge of tax filing requirements and supporting documentation necessary to process tax returns
  

Skills

• Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms
• Effective organization and time management skills with the ability to make measurable progress on multiple priorities
• Strong interpersonal skills and demeanor
• Strong negotiation and persuasion skills
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
• Proficient in the use of tax reporting systems

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance