Senior Help Desk Technician

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in realizing their financial goals and helping them save time and money.

We operate across multiple markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

The Senior Help Desk Technician is responsible for the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. You will report to the Senior Manager of Help Desk.

You'll have opportunity to

• Develop plan for increasing overall desktop platform optimization and standardization.
• Ensure correct installation, configuration, use and maintenance of the Microsoft SCCM Platform.
• Provide 3rd level support for the desktop platform.
• Work with important platform vendors for support to resolve issues and platform strategy development.
• Coordinate release of critical updates and support Windows Servicing Model.
• Package/Troubleshooting/Support Applications Installation.
• Operating system deployment, creation, update, and maintenance.
• Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address.
• Some networking experience troubleshooting SCCM distribution issues.
• Some experience with Elevated Privileged Management system (Similar to CyberArk EPM).
• Plan, monitor, and record hardware assets and software license to make sure they complied with vendor contracts in different software tools
• Take part in multiple projects, providing support to IT Infrastructure and Finance
• Take measures of crisis management to control all effects that may arise from client problems and complaints to avoid escalation
• Organize training and/or make arrangements for team member to receive training on the latest and best practices in handling help desk related issues

Qualifications

• High School Diploma or equivalent
• At least five (5) years' experience performing responsibilities similar to those listed in the job description and responsibilities sections above
• Experience with application imaging is helpful
• Motivated and lead a team to work occasionally after hours emergency response
• Problem analysis and resolution
• ITIL Experience of change management processes.
• English language communication required

Additional Information

Benefits/Perks

• Great compensation package & bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible schedule, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social media or our careers site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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