Alopecia Areata Patient Navigator - Northwest

Role Summary

The Patient Navigator (PN) is a remote, full-time role within the U.S. Patient Engagement Team. The PN serves as a guide for individuals with AA and their caregivers, helping them understand the treatment landscape and access available resources. This field-based, community-facing position emphasizes patient education, support, and connection to local, regional and national community partners. 

The PN is responsible for overseeing major programs, driving strategic initiatives, and working with cross-functional teams.  The PN has advanced expertise in the patient journey, which may inform organizational direction through key insights that contribute to long-term business objectives.  The PN adheres to compliance & regulatory standards and fosters innovation to advance patient engagement. The PN is also accountable for measurable outcomes and plays a key role in shaping patient engagement strategies and solutions within the SC organization. 

The PN does not assist with reimbursement support for Pfizer AA treatments but appropriately triages patients to reimbursement resources as needed. 

Key Responsibilities 

• Patient Education and Support: Educate patients and caregivers about AA, treatment options, local and regional support offerings, and health and wellness resources. Provide ongoing education and disease state awareness throughout the patient journey. 

• Patient Navigation: Assist patients in navigating care by connecting them to relevant resources within their communities and at Pfizer. 

• Collaboration: Coordinate with Key Account Directors, management, and cross-functional partners to ensure patient goals and support objectives align with local market dynamics and patient journeys. 

• Project Management: Set objectives, manage complex projects, and oversee ongoing activities within the Business Unit. Projects may include collaborations and partnerships with Healthcare Systems, HCPs/Educators, and Advocacy partners. 

• Expertise and Knowledge Sharing: Serve as a subject matter expert, adapting and implementing strategic actions. Share knowledge across the organization and contribute to knowledge management initiatives. 

• Innovation and Solutions: Develop solutions to complex problems, champion innovation, and implement new ideas, processes, or products. Make decisions that impact current and future Business Unit objectives. 

Why Patients Need You 

Individuals with AA and their caregivers often face challenges in diagnosis, understanding treatment options, and maintaining therapies. Proper education and awareness empower patients to engage in informed discussions with healthcare providers, especially as new therapies emerge. The PN is the central point of contact, focused on disease awareness, education, and connecting patients to resources both within Pfizer and in their local communities. 

What You Will Achieve 

• Provide guidance and educational resources to address patient questions and information needs. 

• Support patients in navigating their care by connecting them to appropriate resources. 

• Share information on emerging treatments and the treatment journey to facilitate shared decision-making. 

• Coordinate with advocacy and support teams, attending events to present approved educational content. 

• Use motivational interviewing to identify patient needs and tailor engagement. 

• Offer both in-person and virtual engagement for opted-in patients, utilizing print and digital resources. 

• Build trust and provide ongoing support for patients to take informed next steps. 

• Refer patients and caregivers to local health and wellness organizations. 

• Develop solutions to complex problems, influencing long-term goals and outcomes. 

How You Will Have Impact 

• Operate within a geographic region to educate and connect patients to healthcare resources. 

• Strictly adhere to all regulations and policies, collaborating with legal and compliance teams. 

• Present the Patient Navigator role and Pfizer support resources at local, regional, and national events. 

• Partner with internal teams to meet patient needs and provide educational content to support groups. 

• Engage with patients and caregivers through various communication channels. 

• Provide local insights to inform the development of patient engagement materials and support resources. 

• Organize t