Consumer Health Account Manager, Retail Operations

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a  focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.  

We currently have a career opening for a Consumer Health Account Manager, Retail Operations.

Summary

This role is responsible for building relationships with current customers that will increase account penetration, revenue growth, and customer satisfaction within a specified product category, business segment, and/or geography. Incorporates a consultative approach to fulfill customer needs by driving value, adding tools and services that improve customer operational efficiencies, and resulting in improved customer service. Serves as the customer’s primary point of contact for all questions, concerns, and requests.

Location

Hybrid onsite/remote. This role requires one to be onsite at our Dublin, OH headquarters 3 times per week and 2 days remote.

Travel

Quarterly nationwide travel is required.

Responsibilities

• Assuming direct accountability for all aspects of the customer relationships for Over The Counter (OTC) only accounts and some Regional/National account assistance

• Collaborates closely with the sales director and manager to help persuade customer buying decisions to support the attainment of the organization’s sales objectives.

• Striving to improve customer loyalty and driving customer retention.

• Assess, analyze, and consult with our existing customers and new customers about their business needs and collaborate cross-functionally to resolve any customer issues/challenges.

• Completes customer tasks including all product forecasts, price requests, bulk ordering, and tracking orders/shipments.

• Completes RFPs, product matching, and deal models for new business opportunities.

• Participates in customer calls, leads internal discussions regarding customer strategy, and prepares reports, presentations, and written recommendations as appropriate and/or as requested by management.

• Prepare customer business reviews and customer meeting agendas for management and executive leadership.

• Track results of initiatives and drive insights from performance.

• Plan and execute quick-turnaround projects with minimal outside assistance.

• May travel to existing and prospective customer accounts to cultivate relationships, demonstrate various services, and identify new market trends, requirements, and opportunities.

What is expected of you for success in your role

• Demonstrates advanced knowledge of retail, eCommerce, or independently owned businesses, including key competitors, terminology, technology, trends, challenges, and reimbursement; demonstrates working knowledge of the retail and/or eCommerce offerings with a customer's unique business needs.

• Initiates and takes ownership of principles of this class of trades, including account planning, inventory planning, selling processes, post-sales implementation processes, and deal economics.

What is expected of you and others at this level

• Applies knowledge of the customer's business to develop optimal selling solutions.

• Proactively and with a regular cadence demonstrates to the customer the defined value of partnering with Cardinal Health both pre- and post-sales.

• Builds and sustains relationships founded on trust with internal and external customers and ensures customer satisfaction and loyalty.

• Contribute to the development of policies and procedures.

• Develops technical solutions to a wide range of difficult problems.

• Expert in data manipulation and able to handle multi-variant analysis with large dataset.

• Completes work and complex projects independently. 

• Entrepreneur mentality and self-driven that follows up with customers & management on progress to ideal solutions.

• Work reviewed for purpose of meeting objectives.

• May act as a mentor to less experienced colleagues.

Qualifications

• Front end pha