Claims Administrative Support Specialist

The Claims team has an opportunity for an Administrative Support Specialist. In this role you will be responsible for supporting the department by ensuring quality work through extreme attention to detail, timely processing of requests & documents, compliance to state regulations, and excellent customer service. The ability to work independently within a team in a fast-paced environment is a must. 

Are you ready to get in the driver’s seat?

Responsibilities:

• Provide exceptional customer service internally & externally.
• Showcase quality listening to understand & address each request.
• Demonstrate solid time management skills.
• Produce results by executing tasks and staying action oriented.
• Maintain compliance through timely processing.
• Maintain a high level of accuracy.
• Monitor the phone queue for call volume and remains available for all calls throughout their shift.
• Understand how to setup new losses and what services we offer.
• Maintain accuracy in documentation, executing tasks, and communicating with the team.
• Monitor various work queues as outlined by management.
• Multitask through multiple systems.
• Listen to understand & identify needs of the department.
• Showcase excellent time management.
• Assist the department with various initiatives.
• Assist with bulk payment vendors and with any questions or processes.
• Lead team huddles.
• Assist with gathering information for certified policies, EUOs, Coverage Reviews and SIU files.
• Assist with gathering items for DOI complaints and Regulatory State Audits.
• Assist with maintaining CAT coding in Diamond loader and update department staff.
• Assist in updating processes.
• Lend support in processing items for the ERN.

Requirements:

• Must be customer focused, detail and action oriented
• Can work independently or within a group
• Excellent verbal and written communication skills
• Ability to maintain confidential information
• Demonstrate proficiencies with computer software
• Must exhibit core values
• Must maintain impeccable attendance
• Must be licensed and bondable
• Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable

Other things to note

This position is open to U.S. remote work.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.  

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