Veterinary Practice Manager

Company Description

Creature Comforts Veterinary Resort and Suites, Inc. (CCVRS) is the vision of Craig and Donna Lambert. Dr. Lambert began Creature Comforts Veterinary House Call Service in 2001 and has practiced veterinary medicine in the Upstate since 1994. Donna and her husband, Craig, married their respective careers and launched Creature Comforts Veterinary Resort and Suites, inc. in 2008 after years of research, preparation, and planning. Their goal, the ultimate in animal care, was realized by much hard work, faith, and favor. CCVRS has united some of the finest talent in the Upstate area for Veterinary Care, Boarding, Grooming, Training and General Pet Care. We are proud to offer our patients an on-site premium full service veterinary clinic experience in a warm and fun environment. Our clinic provides preventative care, care for sick and injured pets, dentistry, full surgical services, laboratory, and imaging needs to the pets in our community. We aim to be a trusted partner in the lives of pets while offering the highest in quality of innovative medicine for pets.

We’re located in the foothills of the Blue Ridge Mountains in the growing city of Inman, just outside of Spartanburg. Inman has a wonderful small-town charm with a historic downtown district, highly rated public schools, attractive neighborhoods, and beautiful weather to enjoy the seasons of our picturesque natural backdrop. Every year on the last Saturday of September, the Annual Harvest Day attracts thousands of visitors for music, food, fun and festivities. We also host a Summer Concert Series in the downtown district on Friday nights, for everyone to enjoy.

Come visit and check us out, we’re confident you’ll want to stay once you get here!

To learn more about us click here. 

Job Description

We’re looking for:

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Strong client service skills.
• Preparing employee work schedules and