Hospitality Sales Associate - City experiences Cruises (Chicago)

Salary: $50,000 with a $5,000 bonus plan based on pre-determined quarterly sales goals.

City Experiences is seeking a Sales Associate for our City Experiences operation in Chicago, IL.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

City Experiences’ mission is to create amazing experiences for our guests. The successful Regional Sales Associate will provide a variety of support to the account manager team, ranging from driving prospecting efforts to handling the post-booking portion of the sales process and ensuring continuous customer satisfaction and maximized revenues and profitability.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

Sales Focus

• Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to be effective sellers.
• Attain weekly prospecting goals through proactive client outreach as directed by the Regional Director of Sales to identify warm leads for the account management team.
• Ability to prioritize overflow of inbound port leads, along with quick response and continued engagement before passing to an account manager.
• Convincingly presents pricing and to keep guests engaged and in turn increase sales.
• Handle objections as they arise by using vast product knowledge.
• As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
• Successfully upsells existing guests to higher-value options and enhancements.
• Ability to maintain a flexible schedule weekly, including conducting site visits and meeting clients as needed to support the account management team.
• If a territory is not being covered by an account manager or volume for a particular market increases, drive prospecting efforts and close sales under the direction of the regional director of sales.
• Attend networking events with the account manager team, with the goal of driving awareness within our local markets.
• Serve as a resource for the national sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.

Guest Service

• Following the closing of a sale, take on the role of event coordinator and handle all cruise detailing, with a particular focus on public dining cruise and deck charter orders.
• High attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.
• As directed, being present during highly detailed events, serving as a liaison between sales and operations.
• Ability to stand in for the event coordination team when needed and make sure that the boats are site ready.
• Serve as the major driver for post-cruise follow-ups, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.
• Work with the Regional Director of Sales to resolve all guest issues in a timely manner.

Administrative

• Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities.
• Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details.
• Maintains good organizational skills through time management, setting priorities, and accurate paperwork.
• Sends weekly reports as directed by Regional Director of Sales.
• Compiles necessary reports for two-week meetings, ensuring that all cruise details are visible for sales and operations teams.

Requirements & Qualifications:

• Bachelor’s degree preferred with a minimum of 1 year of experience in a sales support or selling role
• Entry level applicants are welcomed to apply! 
• Communicate effectively in oral and written form
• Maintain a high level of organization
• Be detail-oriented