Dual Site Affordable Community Director - Non-Exempt (REF8060J)

Company Description

Multifamily Property Management

Job Description

• Property Name: Village At Broad Street
• 2240 Emily St, San Luis Obispo, CA 93401, USA
• Full-Time
• Unit Count: 42
• Driver's License Required

The Community Director (Non-Exempt) is fully accountable for the day-to-day operations of two property assets. (totaling less than 100 units combinne, and managing a staff of up to 1 Full-Time Employee (FTE)). Responsibilities include overseeing and enhancing the value of the property/asset and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which includes:  Maintenance Supervisor

Pay: $25 - $28 / Hour

DUTIES AND RESPONSIBILITIES

1. Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.

2. Communication

• Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing FPI. 
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

• Develop and manage the site team members, including participating in the hiring, training, and evaluation of employees.
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed. 
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents

5. Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget.
• Accurately processing vendor invoices and managing accounting month end.
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management 

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc..
• Assist in budget preparation and delivery.

7. Risk Management

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
• Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations.
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements.

8. Facility Maintenance 

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduc