Office Assistant-Enrollment and Student Success

The Enrollment Center Receptionist greets all visitors in-person at the Enrollment Center information desk and enters them into queuing system to be seen by the appropriate department. This position also conducts other general clerical assignments.

Provide general information about admissions, registration, financial aid, orientation, assessment, and business support. Assist with all special projects and mailings, as well as provide filing, data entry, telephone and clerical assistance for the various departments in Student Affairs. Read and understand forms for all departments and provide proper forms to customers. Verify completeness of forms and accompanying materials. Maintain appropriate inventory of necessary student materials. Compile information packets and mail as requested by the Admissions office. Greet visitors and students, clarify and answer general questions, and/or enter student into queuing systems to be seen by appropriate department. Make appointments for academic advisors and college connection coaches using a Salesforce platform. Assist students with starting a FAFSA. Assist students with the starting the admissions process. Be able to assist students with activating their MyIvy account. Distribute general college and Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students. Collect and date-stamp student forms for back office/processing support. Function effectively in a team environment. Maintain working knowledge of emergency/safety procedures and provided by supervisor. Be knowledgeable of the location of the electronic and hard copy of procedures when applicable in order to deliver information as needed to customers. Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA). This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Benefits:

Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, , LTD, STD, Identity Guard, etc.

Employer contribution annually to Health Savings Account.

No waiting period to enroll in benefits. Coverage starts on day 1.

Employer contribution to retirement plan. (10% of annual salary-employee contribution not required)

Paid time off: vacation and sick time accrued bi-weekly.

Paid holidays: 9 days plus winter break between December 25th and January 1st.

Free tuition for employee and dependents.

Professional Development opportunities.

• Minimum Qualifications: Associate’s degree in related field and 2 years of related work experience preferred. Keyboarding skills. Ability to operate word computer equipment. Basic knowledge of Microsoft applications. Ability to operate office equipment. Willingness and ability to provide Tier 1 level student support through use of various software applications (queuing, student, financial). Strong communication and organizational skills. Pleasant disposition, good attitude, and ability to get along with others. Formal secretarial/clerical training with experience operating a multi-line phone system preferred. Strong customer service and interpersonal skills. Demonstrate evidence of ability to successfully work in a team environment. Ability to promote an inclusive environment that reflects the broad diversity and background represented by our students and employees and in which every individual feels respected and valued.

• Preferred Qualifications: Familiar with Salesforce and/or related software. Bilingual in Spanish.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.