Business Associate, Full Time- Business Center (Harrah's Atlantic City)

 

JOB SUMMARY: 

• Responsible for performing a combination of tasks such as accepting packages, letters and objects for shipment in the Business Center while providing excellent customer service.

 

DIRECTLY SUPERVISES:

NA                                                                                     

 

KEY JOB FUNCTIONS:

 

• Answers inquiries and provides mail services for hotel guests and conventions in a friendly and professional manner
• Communicates with guests, conventions and other internal departments in professional manner to ensure guests needs are met
• Sell and collect payment for products such as stamps, cell phone chargers, travel needs and office supplies
• Operates cash register/computer and effectively handles cash, credit cards, comps and room charge transactions for services and retail products
• Makes photo copies for guests as requested and charges accurately   
• Examines mail received by guests for correct postage and/or process shipping services through UPS or FedEx 
• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage

 

• Provides accurate information regarding pricing and estimate arrival of packages

 

• Answers questions regarding shipping regulations and procedures, postage rates, and assist with packing and labeling guests packages for shipping
• Ensures outgoing business mail reaches property mailroom room at designated times

 

• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. 
• Demonstrates respect, sensitivity and concern for guests’ needs in a professional manner.
• Maintains a clean, safe, stocked and well organized work area.  Notifies management when supplies need to be replenished
• Assists guests with using computer and printing services, tracks usage and charges guests accordingly
• May be assigned to work in various retail outlets

 

EDUCATION and/or EXPERIENCE: 

High School Diploma or equivalent preferred. 1-2 years’ previous retail or office experience.  Basic computer and Microsoft Office skills required. 

 

QUALIFICATIONS:

• Ability to multi-task while providing excellent customer service
• Excellent communication skills

 

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

  

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and l