Parts Identification Specialist (MFG Support)

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As an integral part of our rapidly growing team, Parts Identification Specialists (internally known as Parts Detectives) are primarily responsible for answering inbound calls (as the Manufacturer) to provide our mutual customers with the correct repair part numbers. We’re looking for meticulous and detail-oriented candidates that want to take their technical skillset to the next level and provide top-notch customer service in the process!

A Typical Day

• Answer a high volume of inbound calls (40-50 per day on average) to assist with parts identification inquiries.
• Research and escalate requests by navigating through equipment manuals, technical diagrams, parts listings, and manufacturer remote desktop systems to identify the correct part number information.
• Log prime details of each call into our CRM, review and follow up on open cases within 2 business days, and close out resolutions as soon as possible.
• Deliver top-notch customer service while effectively communicating part information in a professional and friendly manner.

To Land This Opportunity

• You’re an all-star communicator and are proficient in English (both written and verbal). If you are bilingual in English & Spanish – that’s a bonus!
• You have a quality, high speed internet connection at home.
• You have at least 1 year(s) of experience in a customer service or technical support role.
• You have a passion for problem-solving, pay close attention to detail, and thrive in a fast-paced environment.
• You enjoy working with people and take pride in providing exceptional customer experience.
• You thrive within a fast paced, team-oriented environment.
• You are confident communicating over the phone and through various