Business Analyst 1, 2, Senior (Water Stakeholder Operations)

Requisition ID: 17816

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Provides planning, analysis, and problem solving support for SRP utilizing numerous SRP computer applications.  Conducts studies to quantify and enhance process and procedures for efficient operations of the department with special emphasis in the areas of budget control, competitive service value, and customer service.

What You'll Do

• Provides analytical support to the department manager and the management staff.
• Assists department management to develop and implement strategic goals and objectives and to monitor results.
• Prepares, monitors, and reports on departmental O&M and Capital Budgets analyzing budget variance.  Identifies and corrects any discrepancies that exist, and reports to Management any changes.
• Executes special tasks or project assignments by Management and performs independent analytical studies and evaluations of processes and supporting tools, methods, and technology.
• Maintains working knowledge of corporate and departmental policies and procedures.  Has an ability to apply/use tools and technology for the purpose of accomplishing assigned tasks.
• Researches and prepares reports/presentations to management that effect business implementation decisions
• Assists management to identify internal/external items that may impact/improve effectiveness, costs, and customer service.
• Performs other functions and duties as assigned.

What It Takes To Succeed

Must have the ability to communicate and work effectively with multiple SRP and Non-SRP Water Stakeholders, including SRP Board and Council, SRP Legal services, and Valley municipalities, including elected officials. Water Stakeholder Operation has some work that will require you to attend evening and weekend events and off-site meetings. This position is a non-continuous multi shift. Expect to work about 5% of the time on after-hours or weekends at off-site meetings, or events.  While this is not a full-time field position, some field site visits will be required. Expect to work about 5% of the time outside. 

 

OSHA 10 training, 40 hours Mediation Training, and Water Customer Operations training must be completed with-in the first 365 days.

Experience

Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determiend by the supervisor.  Promotion