Delivery Lead

About Builder.ai
We’re on a mission to make building an app so easy that everyone can do it – regardless of their background, tech knowledge or budget. We believe software is the key to unlocking human potential and have helped thousands of entrepreneurs, small businesses and global brands, like the BBC, Makro and Pepsi, to unlock theirs!

Voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and Europas 2022 ‘Scaleup of the Year’, we’re home to over 800 Builders across the US, India, Europe, the Middle East and Southeast Asia. The recent announcement of our $250m Series D funding, and partnership with Microsoft, means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
Builder.ai is an innovative tech scale-up, so you’ll enjoy a fast pace while navigating the edges of what's possible. You’re encouraged to experiment, and there’s plenty of opportunities to learn and progress alongside a diverse, collaborative, and talented bunch from around the world.

We’re looking for team players who share our HEARTT values (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude. In return, we offer a range of great perks, from hybrid working and variable annual bonus, to employee stock options, generous paid leave and trips abroad. Help us build the next million apps and we'll help to build your career! #WhatWillYouBuild

About the Role
Builder is looking for an experienced Delivery Lead to join us in the United States and play a key role ensuring our Delivery teams continually deliver the highest level of quality and service to our customers. You'll lead and coach a 10-12 team of Customer Product Owners - "Productologists" focusing on the adoption & optimisation of best practices, ways of working, and technologies that enable autonomy and empowerment of the team whilst promoting effective cross-functional delivery across teams.

About the Team
Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

You will be responsible for

• Leading and developing a high performing team of Productologists by identifying areas for improvement at individual level.
• Creating a culture of continuous improvement and streamlining our delivery processes & Agile ways of working
• Providing oversight, quality assurance and point of escalation for the work of our Delivery teams
• Overseeing Builder's portfolio of customer app builds and ensuring teams are on track with their deliverables
• Analyzing project outcomes and identifying areas for process improvement.
• Communicating project updates, progress reports, and potential roadblocks to both technical and non-technical audiences.
• Recognising risk in agreed customer delivery plans, ensuring our teams are clear and transparent in their communications with customers regarding concerns and action required
• Monitor project progress using data dashboards, identify potential risks, and proactively implement mitigation strategies that help at scaling the portfolio.
• Maintaining a high performing team by helping to attract, retain and develop talent.
• Developing the capabilities of the team through structured training and mentoring to drive delivery excellence and career development and progression.
• Collaborating with peers in Sales, Delivery, Product and our Capacity Network to solve tactical and strategic issues in order to achieve both customer satisfaction and Builder’s business objectives.

Requirements

• 8+ years in software delivery (product ownership, scrum, delivery management)
• Track record of leading and developing high performing teams
• A strong understanding of software development methodologies, technologies, and best practices.
• Proven experience adopting and optimising Agile ways of working
• Experience overseeing large portfolios of customer/client projects
• Excellent Communication skills to engage with both our customers and your teams
• Analytical and Problem solving skills
• Bachelor's degree in Computer Science, Business/delivery management, or related field

Nice to haves

• Tech scale-up experience

Why Shoul