Strategic Accounts Manager

 

 

 

 

 

 

Job Title: Strategic Accounts Manager

 

Position Summary

This position works to support the Strategic Account Directors while assuming ownership of service to assigned accounts in alignment with the OPS Strategic Plan.  As the Manager, you will be the primary customer service contact to Strategic Account key contacts and work closely with the Strategic Accounts team to ensure alignment with their objectives. 

 

Primary Duties and Responsibilities

• Ensures that Safety is the number one priority.
• Coordinate the completion and response to RFQ/quotes for supported Directors and Customers.
  • Work with Directors and Procurement to assemble necessary data to insure RFQ is executed at the highest level.
    • Confirms specifications, drawings, usage information and service requirements in coordination with SA Directors
  • Coordinates communication between Procurement, Strategic Account Directors, and the customer.
  • Responsible for the insuring responses are accurate and complete by desired request date.
• Manage new account transitions.
  • Coordinates/facilitates transition planning and activities with SA Director to include:
    • Account Set-up
    • New Item set-up
    • Works with procurement on initial inventory levels
    • Service requirements documentation and communication with impacted facilities
    • Rebate accrual set-up
    • Host cadence calls throughout transition with all impacted facilities, Sales Reps, and Strat Director to insure high levels of communication and coordination
    • Host weekly cadence with customer contacts to insure high levels of communication
• Serve as primary account contact.
  • Ensures service levels are maintained across impacted platform
  • Reviews ongoing inventory demand and adjusts as needed
  • Tracks Aged Inventory and communicates with SA Directors and customer
    • Works with Procurement to adjust reorder levels as required
  • Maintains high level of communication with customer and SA Director as to the status of the account
  • Addresses customer situations that arise on an as needed basis
  • Works with local teams to ensure service commitments are maintained consistently across serviced locations
• Facilitate the QBR process for assigned customers.
  • Collects relevant data in advance or QBR’s including the creation of update deck
    • Usage and service reporting
  • Participates in QBR’s for assigned customers
  • Tracks relevant cost savings and/or other special projects for assigned customers
• Facilitates rebate management and payments
• Contract management and input into Contract AI
• Facilitates auto price management
  • Customer price list management
  • Maintain customer database of contracts
  • Margin improvement initiatives
  • Identify and monitor item categories by site
  • Performs other duties and/ or responsibilities as assigned.

 

Qualifications

Education and Experience:

• • 5+ years’ experience in high level national/global customer support.
  • Previous experience in industrial packaging is preferred.

 

Knowledge, Skills & Abilities:

• • Proven ability to executive results-driven strategies that a