Site Reliability Engineer – DDI (DNS/DHCP/IPAM)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

SUMMARY: 

Experience in Site Reliability Engineering (SRE) and DevOps practices, focusing on DNS, DHCP, and IP Address Management (DDI) systems. This role involves supporting the reliability, scalability, and performance of our infrastructure, as well as automating processes to improve efficiency.

HIERARCHY: N/A

PRIMARY DUTIES:

• Assist with the deployment, implementation, operations, and product life-cycle management of critical services and solutions within the global
• enterprise environment.
• Help resolve incidents and problems associated with DNS, DHCP, IPAM, NTP, and Proxy.
• Manage day-to-day checkouts in the DDI space.
• Follow established policies and procedures for preparing and executing break-fix changes, handling incidents, and escalations.
• Maintain existing runbooks and create new documentation.
• Ensure assigned service tickets, incidents, and changes are updated and closed within agreed SLA.
• Prepare detailed RCA reports and track respective action items until closure.
• Help define, operationalize, and transition sustainable processes to manage, maintain, support, and operate DDI Infrastructure.
• Communicate and collaborate with cross-platform teams on technical challenges and solutions.
• Maintain accurate diagrams, inventory, and documentation on DDI products deployment and infrastructure.
• Identify key risk areas and suggest new process improvement opportunities.
• Develop service validation and testing capabilities and dashboards to monitor the overall health and performance of the security solutions.
• Ensure DDI services are running within expected performance thresholds.
• Peer review and approve changes/tasks.
• Provide engineering support to other teams in support of making configuration changes.
• Collaborate with other internal/external teams such as Network Operations, Architecture and Engineering, vendors, and clients on new
• configuration designs and deployments.
• Design, develop, test, and maintain high-quality software solutions following best practices and coding standards.
• Participate in on-call rotations for incident response and proactive incident measures.
• Monitor infrastructure using SRE tools and suggest improvements as necessary.
• Automate infrastructure across the CI/CD pipeline.

COMPENTENCY:

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Some experience in SRE and DevOps roles, with a focus on DDI systems.
• Basic knowledge of DNS, DHCP, and IP Address Management.
• Proficiency in scripting languages such as Python, Shell, or Perl. Java is a plus.
• Experience with infrastructure-as-code tools like Ansible, Terraform, and Jenkins.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Good problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Basic understanding of networking concepts such as TCP/IP, DNS, HTTP, and routing.
• Experience developing web applications using frameworks like Spring MVC, DropWizard, or React.

Preferred Qualifications:

• Understanding and working knowledge of enterprise DNS/DHCP and IPAM architecture and management capabilities.
• Experience with DDI tools like VitalQIP and Bluecat.
• Knowledge about External DNS, ISP, Domain registration, and DNSSEC.
• Understanding CA/SAML certificate renewal process.
• Good understanding of Network Time Protocol (NTP) and clock management.
• Experience with web servers like HTTPD, Apache Tomcat, etc.
• Good understanding of network and basic protocols (e.g., TCP, UDP).
• Technical experience with IP Anycast design, iBGP/eBGP network routing protocol, and Qu