Enterprise Customer Services Lead

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

None

Job Family:

Information Systems Management

Job Qualifications:

Skills:

Information Technology (IT) Services, IT Service Delivery, SIPRNET

Certifications:

ITIL 4 Foundations - ITIL

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Join General Dynamics IT and be a part of a team that solve some of the world's most complex technical challenges. We are seeking an Enterprise Customer Services Lead to help lead a new award opportunity in the DC Capital Region.

This program provides enterprise-wide IT support to enable the customer to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities. These services will deliver exceptional execution value to internal and external mission partners operating in CONUS and OCONUS locations.

As the Enterprise Customer Services Lead, you coordinate delivery of the customer digital workplace services for the program:

• Lead customer services for NIPRNet, SIPRNet, and JWICS environments.
• Lead and deliver IT services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.
• Provides troubleshooting support for system hardware and software issues that are highly complex in scope.
• Trains end users on the proper use of hardware and software. May train large groups of end users.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions.
• Leads data/media recoverability by following a schedule of system backups and database archive operations.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Ensures that performance and security of computers meet the needs of network users.
• Evaluates and assesses existing systems and plans long-term strategies.

Basic Qualifications:

• BS degree; additional years of experience may be considered in lieu of degree
• 8+ years of experience coordinating delivery of digital workplace services
  • Experience leading customer services for NIPRNet, SIPRNet, and JWICS environments.
  • Experience leading and delivering IT services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.
  • Experience providing executive-level technical briefings and presentations to senior Government personnel.
• Security+ (IAT II)
• One technical or management certification (e.g., CompTIA, Cloud Security Alliance, Microsoft, BMC Remedy, VMware, Amazon Web Services, VMWare, CISCO, Juniper, Linux, etc.)
• IT Infrastructure Library (ITIL) Version 4 Foundation and one or more ITIL Practice Manager, Managing Professional, or Strategic Leader certifications towards ITIL mastery.
• TS/SCI

WHAT CAN GDIT OFFER YOU?

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:

Our benefits packa