Airport Customer Service (50294)

Job DetailsJob Location: Cincinnati Fast Park - Hebron, KY 41048Position Type: Full TimeEducation Level: NoneTravel Percentage: NoneJob Category: Customer ServiceFast Park has fabulous opportunities for positive, high energy, talented individuals to apply their skills with Fast Park, the premier offsite parking company near CVG airport that offers a competitive hourly wage and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Earn $17.00 for overnight shift

Available Shifts:

12am – 8am Monday - Friday

We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. We are currently looking for guest ambassadors to provide our guests with a welcoming environment and get them quickly to their destination in a safe manner. If you have a desire to work with a great team in the travel sector, are energetic and organized, you should apply.

Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.

Duties and Responsibilities:

Answer customers questions and provide information on procedures or policies.
Create a welcoming experience by authentically greeting customers.
Direct guests to parking space and accurately complete transactions.
Dispatch shuttles and ensure space usage is maximized.
Receive and prioritize incoming telephone calls.
Compile and maintain reports and records.
Maintain an exceptional level of customer service and responsiveness.
Maintain clean and orderly checkout areas and complete other general cleaning duties.
Complete other duties as assigned.

Qualifications:

High School education, training or an equivalent combination of education and experience required
Previous dispatch, cashier, and/or customer service experience preferred
Successful background and drug screening results required
Must be flexible and able to work weekends and holidays

Benefits:

401(k)
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
QualificationsCompetencies:

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Effectively present information in one-on-one situations to customers and other employees of the company
Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money
Determining causes of operation errors and deciding what to do about it
Pleasant with others, good-natured, cooperative attitude
Reliable, responsible, and dependable
Honest and ethical
Knowledge of the structure and content of the English language including the spelling and meaning of words
Aptitude to work independently as well as in a team environment
Effectively multi-task and adapt to fast paced environment
Think ahead, connect pieces of information, and coordinate workforce accordingly
Basic math and computer skills
Read, write, and comprehend simple instructions, short correspondence, and memos

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

See details at close and far range
See under low-light conditions and in the presence of a glare or bright lighting
See objects or movements of objects to ones side when eyes are looking ahead
Match or detect differences between colors, including shades of color or brightness
Detect the differences between sounds that vary in pitch and loudness
Judge the distance of an object
Know the direction from which a sound originated
Quickly respond to a signal (sound, light, picture) when it appears
Listen to and understand information presented through spoken words
Read and understand information presented in writing
Make repeated movements of the fingers, hands, and wrists
Exert maximum muscle force to lift, push, pull, or carry objects
Keep balance or stay upright when in an unstable position
Make repeated adjustments to the controls of a machine or a vehicle to exact positions
Coordinate 2 or more limbs while sitting, standing, or lying down
Exert muscle force repeatedly or continuously over time
Use muscle force to propel oneself or to throw an object
Use abdominal and lower back muscles to support part of the body repeatedly or continuously over time
Bend, stretch, twist, or reach with body, arms, and/or legs

Work Environment and Physical Requirements: Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to