Customer Operations Executive - Danish speaking

Customer Operations Executive - Danish speaking

Location: Stockholm, Sweden (4 days in the office)

 

 

Who are we and why do we exist?

At Liberis – merchants matter most! We’ve been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally.

That’s where Liberis steps in! To best help small businesses, Liberis has built the leading global embedded finance platform. Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.

To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved. We are making a genuine difference to your local pub, hairdresser and online retailer!

We are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. How we work is as important to us as what we do – exemplified by our behaviours:

 

#1 Merchants matter most – our success is tied to our merchants' success

#2 Act like time is running out – the fastest company in a growing market will win

#3 Own every outcome – the hardest problems we face are yet to be solved

#4 Communicate directly – we don’t have time to beat around the bush

#5 Prove it - every feature we build, decision we make and action we take, matters

#6 Empathy always - Liberis wins when every employee thrives

If our mission and behaviours resonate – get in touch! 

 

 

The team

 

At Liberis, we provide fast, flexible alternative finance to small-to-medium size businesses. Our personalised and accessible financial solution supports our customers to thrive and in our Customer Operations team, we are committed to making the application process as seamless as possible!

Based in Stockholm, our team of seven covers the Nordic markets; Sweden, Finland, Denmark, Norway & Iceland. And now we are looking for an enthusiastic Danish speaking Customer Operations Executive to join us on this exciting journey!

 

 

The role

 

You will join an established team working in a fun, energetic and collaborative environment. Quite simply, you will assist businesses owners through the process of accessing our unique funding solution so that they can grow their business. Your key responsibilities in the role will include the below:

 

• Play a key role in driving sales volumes through conducting engaging and informative inbound and outbound calls to Liberis’ new and existing customers
• Convert leads in to customers and ensure that no customer falls through the gaps – if we can’t get hold of someone via the phone, drop them an email or consider other creative ways of connecting with them!
• We have an amazing and proven successful sales approach that we apply here at Liberis and to ensure we are delivering a consistently excellent customer service, we ensure all our Sales Executives are aligned to this approach. That said, we still want you to be able to be yourself and we appreciate there are always better ways to work and no better than a fresh pair of eyes to suggest these improvements, so we are always open to feedback and would empower you to suggest more suitable approaches!
• Be able to confidently handle objections and challenges with positivity and resilience.
• Meet or exceed KPI targets – this wouldn’t be a Sales role without KPI’s and we are looking for someone who is really self-motivated with a strong desire to succeed. Whilst our KPI’s are realistic and achievable, we of course want you to smash them and have a really generous commission structure in place to encourage you to do so!
• Be excellent with time management and able to really maximise the time you spend on the phone to customers.
• Be a people person! Customers are everything to Liberis so you’ll need to genuinely care and ensure you