Hotel Housekeeping Floor Supervisor, Caesars Tower (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ABOUT THE ROLE: 

We are looking for experienced Hotel Housekeeping Floor Supervisors who are passionate about creating memorable experiences for guests to join our new Housekeeping Team at Caesars New Orleans! Our brand-new hotel tower, Caesars and Nobu Hotel, will open early Fall 2024! If you have the skills to provide friendly outstanding hospitality and a supervise a staff to deliver a spotless environment for every guest every time, apply today!

The Hotel Housekeeping Floor Supervisor will supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, House person and Laundry Attendants ensuring that all procedures are completed to the hotel's standards and assists where necessary to ensure optimum service to guests.

• Supports team members in meeting their responsibilities and becoming part of the team
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times.
• Ensure special requests are delivered within the standard response time 
• Collect and maintain guest preferences to personalize visits for returned guests
• Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift. 
• Inspect supply levels of floor closets.  Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have   changed bed sheets.  Counsel Room Attendants on any discrepancies.
• Report maintenance issues to dispatcher
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.  Report disciplinary problems to manager and participate in the counseling of employees.
• Complete all paperwork and closing duties before leaving.  Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.  Complete night counts in acc