Technical Standards Consultant - DMX

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Technical Standards Consultant, you’ll analyze operational problems and partner with department subject matter experts to develop and document process standards that serve as the foundation for departmental procedures. You’ll manage cross‑departmental projects by facilitating meetings, building project plans and timelines, documenting key decisions, and presenting updates to Leadership, all while ensuring processes align with regulatory requirements and guidance. You’ll act as a regulatory resource by researching, interpreting, and advising on Federal regulations, and you’ll take a holistic view of operational systems to ensure full coverage of compliance, hazard analysis, training, change management, communication, and related needs. You’ll also write process standards, perform research as needed, and support initiatives that improve efficiency across Technical Operations.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Responsible for identifying technical challenges that pose compliance risk or span multiple departments, leading multi-disciplinary efforts to define solutions, and setting clear standards for success. This includes not only facilitating discussions but also driving alignment, making informed recommendations, and ensuring adoption of standardized, comprehensive processes that strengthen compliance and efficiency

• Conducts regulatory research, interprets guidance, and develops actionable strategies to help ensure Tech Ops maintains the highest levels of safety and compliance. The role does not stop at providing guidance but helps define the path forward and drives progress toward resolution

• Lead multi-disciplinary workshops, create presentations, and clearly communicate recommendations to Leaders and Teams

• Lead process improvement initiatives by facilitating meetings, creating presentations, communicating recommendations, and developing project plans and schedules to support implementation of process improvement initiatives; includes assessing operations, creating process maps, researching federal regulation and guidance, identifying opportunities for improvement, understanding appropriate methodologies, consulting with Subject Matter Experts, and proposing solutions for process improvement

• Work with teams across Technical Operations, understand challenges, analyze problems, and establish specific standards required for an effective and compliant Operation

• Research and understand federal regulations and guidance material

• Review, understand, and provide feedback on FAA and DOT Notice of Proposed Rulemaking (NPRM)

• Manage multiple projects and tasks across shifting priorities to ensure team deliverables and Operational needs are attained

• Evaluate technical processes, recognize deficiencies, and identify root cause as necessary

• Bring alignment between organizations and drive towards a recommendation or solution

• Serve as Subject Matter Expert to cross-departmental projects and work as a liaison with other departments and workgroups to ensure Tech Ops needs are met

• Deliver analysis and solutions or recommendations that illustrate a clear understanding of the problem and the broader impact across Operational groups and the Company

• Pr