Customer Success Manager - SLED + Healthcare

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description:

Position: Customer Success Manager - SLED and Healthcare

Mandatory: Cyber Security and/or Network Security Experience

The Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

Responsibilities/What You’ll Do

• Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler
• Work closely with the Field Sales Team to identify opportunities for expansion/growth within your portfolio.
• Manage/engage at all levels of the customer organization–Operational, Management, and Director/CxO levels, ensure all are able to see the value realization tailored recommendations to meet their needs.
• Develop a deep understanding of the unique challenges and requirements of healthcare/SLED organizations regarding cybersecurity and network security.
• Stay up-to-date with industry trends, regulations, and best practices in healthcare/SLED cybersecurity to effectively advise and support customers.
• Work closely with the healthcare/SLED customers' IT teams to ensure compliance with industry-specific security standards (e.g., HIPAA) and assist in the implementation of necessary controls.
• Travel Required: participate in Customer onsites, industry conferences, webinars, and forums to build/maintan customer relationships, stay informed about emerging security challenges and contribute to thought leadership discussions.

Qualifications

• 5-8 years of experience working in a customer-facing role (Ideally Project Management or Customer Success with a Technical background – Customer Support would be considered).
• Strong understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways. knowledge of healthcare-specific regulations and compliance standards (e.g., HIPAA, HITECH) is a plus
• Highly motivated self-starter with competitive personality and strong attention to detail
• Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
• Exceptional communication skills, both oral and written, coupled with excellent listening skills
• Hyper-organized–ability to manage multiple accounts while maintaining a high level of information accuracy
• Ability to effectively communicate complex technical concepts to healthcare/SLED stakeholders, including IT administrators, compliance officers, and executive leadership.
• Proven track record of building and maintaining strong relationships with healthcare/SLED customers, with a focus on understanding their unique needs and providing tailored solutions.
• Understanding of industry specific workflows and operational processes to identify opportunities for optimizing security and efficiency.
• Ability to provide leadership (internal and customer facing) executive summaries and proven record of establishing rapport with all levels within the customers organization including C-suites 

Preferred Qualifications:

• CISSP is highly desired
• Network+ or equivalent
• Security+ or equivalent
• Cloud certifications or equivalent
• CASB experienc