Senior Specialist, MSAT

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Summary:

The MSAT (Manufacturing Sciences and Technology) team is responsible for overseeing and supporting the management of deviation records through the electronic quality record management system at BMS Bothell, WA.  The Deviation Investigator on the MSAT team is an individual contributor role responsible for investigating No Impact, Minor, Major, and Critical deviations to determine root cause, corrective actions, ensuring the written report contains the technical merit and completeness according to regulatory expectations. 

This position will be responsible for operating cross-functionally, collecting necessary data and information associated with the environmental monitoring (EM) and personnel monitoring (PM) related investigations and determine the associated corrective action to prevent the deviation from reoccurring

This person will be a key player in the Bothell MSAT team and a champion for quality priority principles and compliance within the BMS organization.

Key Responsibilities

• Actively manages deviations to achieve RFT (right first time) and on-time phase completion, including deviation closure by the original due date
• Immediately upon assignment of an investigation, partners with their investigation team (QA Reviewer/ Approver, SMEs [subject matter experts], and necessary stakeholders) on definition and alignment of the investigation plan, required data, and timing for completion.  Continues to partner with investigation team throughout the investigation process to ensure agreement / alignment on root cause and CAPA
• When CAPA are needed, facilitates the investigation / CAPA team to define objectives, deliverables, ownership, due dates, and effectiveness requirements
• Ensures smooth transition of the defined CAPA to the owning department SME and ensures the CAPA progresses to implementation timely to ensure on-time deviation closure
• Owns and investigates EM/PM trend deviations.  Leads investigation team to perform deep-dive analysis of EM/PM trends, including to:
  • Assess trend details to ensure accuracy and alignment across the team
  • Facilitate in-depth root cause analysis to determine additional process and system failure modes
  • Evaluate previous root causes and CAPA (in-progress or implemented) identified to lessen the trend
  • Determine if previous identified CAPA are sufficient to reduce the trend by defined targets
• Leads GEMBAs and interviews the people closest to the work to identify failure modes and seek further understanding of the deviations
• Applies HOP (Human and Organizational Performance) principles to investigations
• Uses both soft-skills and technical skills to drive the deviation and CAPA processes:
  • Demonstrates good teamwork, collaboration, and communication skills with all internal and external customers
  • Seeks to understand, demonstrates humility, and shows curiosity for learning
  • Completes deviations that are thorough, accurate, and complete
  • Understands the overall deviation and CAPA processes including all phases of the records and proper content for each phase
  • Understands appropriate assignment of classifications and requirements for each
  • Understands the importance and impact of lot association within deviations and the relation to product disposition
  • Captures the necessary data to support containment activities and impact assessment
  • Attaches all necessary supporting evidence to the electronic deviation and ensures all attachments have been referenced in the record
  • Performs investigations and root cause analyses that are commensurate to the event being investigated
  • Understands multiple RCA tools and