If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Make a difference for pets, people, and your community—every single day 🐾

At Banfield, our Client Service Coordinators are the heartbeat of the hospital. As the first friendly face and voice our clients experience, you help create a welcoming, compassionate environment where pets and their people feel cared for from the moment they walk through the door.

If you love helping others, thrive in a fast-paced environment, and believe pets deserve the very best care, this role is for you.

As a Client Service Coordinator (Receptionist), you’ll be a key part of the hospital team by:

• Creating a warm, positive first impression for every client and pet

• Scheduling appointments and managing patient flow to support high-quality care

• Checking clients in and out efficiently while reviewing services and estimates

• Answering phones, responding to questions, and educating clients on Banfield wellness plans

• Handling payments and maintaining accurate medical and client records

• Supporting veterinarians and technicians to ensure smooth daily operations

• Advocating for pets and helping clients understand the value of preventive care

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent required

• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

• One year related experience and with customer service required.

• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred

CAPABILITIES EXTENDED

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
• Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.  

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:  

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. 

• Generous Retirement Plans (401(k) and Roth):<