Sr Mgr Customer Service and Supply

Requisition ID: 36604 

A Career in Beer and Beyond:  

    

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments.  We’ve been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.    

  

We are Talent Brewers with our culture rooted in our core Values.  We believe in our brands and our people, and that inclusion and belonging is the key to a winning team culture.  We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities.  So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.   

  

  

The Headlines:  

In the role of Sr. Manager Customer Service & Supply working in Elkton, VA you will be part of the Customer Service Supply Chain/Warehouse Team in Brewery Operations at the Shenandoah Brewery. You will be responsible for providing leadership and for optimizing results in all areas of customer service and supply including warehousing, distribution, transportation, production services, and scheduling. 

You will lead customer service departmental operations, towards the vision of a high-performance team culture and drive change management initiatives to continually improve both plant and process operations to meet World Class Operations Standards. You will contribute to the operations manager group on site developing short term tactics and contributing to the brewery strategy over a 5-year time horizon. 

 

This position reports to the Director of WCSC and Operations works closely with brewery leadership team, unit managers, production supervisors, skilled trades and brewery workers. 

 

The Responsibilities: 

• Most importantly, you will lead a team of 7 direct reports and 100 indirect reports, and support their growth and development through career discussions and consistent one on one conversations  

• Leads and is responsible for production scheduling, financial and operational performance, inventory and material management, asset care and reliability, and project engineering for customer service and supply 

• Ensures high quality products are warehoused and shipped cost effectively through maximizing operational efficiency and reliability 

• Leads and supports brewery safety, sustainability, and environmental initiatives. 

• Develops local strategies and tactics in alignment with the brewery and integrated supply chain strategic plan. 

• Is key interface with distributors and field sales to ensure that brewery quality and service levels are exceeding distributor needs in collaboration with corporate customer service. Represents the brewery to our distributors and trade customers 

• Collaborates and coordinates with external and internal customers to ensure optimal customer service.  

• Acts as the functional business owner for projects that impact the area of responsibility.