SEASONAL- Guest Services Specialist – Pikes Peak Highway (PT Administrative Support
City of Colorado SpringsAbout the role
Posting number: S18041
Department: Parks, Rec & Cultural Svc
Division: Pikes Peak-America's Mtn.
Job classification: PT Administrative Support
Posting type: Open
Categories: Clerical & Data Entry, Recreation, Parks and Recreation, Parks, Customer Service
Summary
About this job: Pikes Peak – America’s Mountain (PPAM) seeks a highly motivated and courteous individual for a part-time, seasonal opportunity. Under the guidance of professional staff, the Guest Services Specialist will obtain practical experience working in the tourism and hospitality industry at a world-renowned site. In this position, the Guest Services Specialist will be responsible for assisting in the daily operations at the gateway. Regular duties include welcoming guests, educating guests on maximizing their experience, collecting fees, and checking reservations at the entrance gateway to the highway that journeys up to the summit of Pikes Peak.
Job type: Seasonal
Work schedule: Normal work hours will vary based on department needs. At least one weekend day will be required, and work hours will occur between 7:00 a.m. and 3:30 p.m. Tuesday-Saturday. Position scheduled for up to 32 hours per week (may work additional hours as needed).
Work location: 5069 Pikes Peak Hwy, Cascade, CO 80809, USA
This is a seasonal (at-will) position with benefits limited to those required by applicable state and federal laws, which include Worker's Compensation, Medicare, Unemployment Insurance, and PERA (Public Employees' Retirement Association).
Approximate dates of employment will be Spring –Fall 2026. Scheduled hours will vary based on department needs. Total hours worked will not exceed 1,500 annually.
Normal work hours require working at least one weekend day – either Saturday or Sunday.
- Interact with guests in a friendly and engaging manner, providing overall exceptional customer service to the diverse population of guests PPAM serves.
- Provide important information about visiting Pikes Peak and answer questions about other area attractions and recreational activities.
- Utilize our point-of-sale system to collect fees and check-in reservations.
- Conduct complex cash register functions in accordance with policies and procedures.
- Collect cash and cash equivalents; reconcile cash collection.
- Respond to general inquiries by answering phones
- Support special events and activities in accordance with event plans.
- Assist in maintaining cleanliness, general maintenance, and appearance of the gateway, public restrooms, and surrounding areas.
- Remove snow from gateway facilities walk ways and entrances.
- Provide information on PPAM interpretation programs and special events for guests.
- Operate two-way radios in accordance with departmental standards
We are looking for candidates who demonstrate:
- Strong interpersonal skills
- Dependable and detail-oriented
- Ability to collect and account for money
- Knowledge of cash reconciliation practices
- Ability to use modern office technology
- Ability to work in a team environment and excel with independent work responsibilities.
- Knowledge and/or curiosity about the history, ecosystems, wildlife, and available recreational activities on Pikes Peak and at other regional sites
- Excellent oral and written communication skills
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