Associate Director of Field Effectiveness

Career Category

Sales & Marketing Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Effectiveness, Associate Director

What you will do

The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation.

Let’s do this. Let’s change the world! In this vital role as the Field Effectiveness, Associate Director you will play a crucial part in coordinating and leading projects to ensure the field sales force operates at maximum efficiency. You will support the Director in implementing strategies and initiatives for a particular business unit that drive field effectiveness and ensure cohesive execution across the team.

Flexible Commuter role to Thousand Oaks office. You will work on-site 2 to 3 days a week.

This position reports to the Director, Field Effectiveness and will be responsible for the following (focused on a particular business unit):

• Engaging with several colleagues and stakeholders to ensure alignment with business objectives and seamless project execution

• Translating complex analytical findings into clear, impactful insights that influence key stakeholders and support data-driven decision-making.

• Proactively identifying potential areas for improvement, developing creative strategies to address complex challenges, and implementing practical solutions that enhance efficiency and effectiveness

• Employing advanced analytical methods to analyze and provide actionable insights to senior stakeholders. Also, standardizing outputs to be able to replicate with ease

• Assist in the integration and alignment of field effectiveness initiatives, ensuring seamless coordination and communication within the team and with cross-functional partners

• Implement decisions to increase the effectiveness of field forces through regular complex analysis, optimization of business processes, and the use of effective tools and techniques to manage SF

• Identify issues and opportunities related to sales fundamentals, and work with stakeholders to propose and align on SFE initiatives to build sales fundamentals and improve sales productivity within your business unit

• Manage and coordinate special projects and initiatives (e.g., Sales Force size & structure, launch readiness, Pilot test and learns) to drive field force productivity and efficiency

• Managing multiple cross-functional projects simultaneously in a fast-paced environment, demonstrating strong organizational skills and adaptability

• Assessing existing processes and frameworks to help identify areas of opportunity

• Support the development and execution of field effectiveness strategies and programs, implementing tactical plans that enhance sales force performance

• Collaborate with US Analytics, Reporting, and other key stakeholders to develop robust sales force metrics and dashboards; regularly assess field performance metrics to identify areas for improvement

• Lead cohesion team meetings to ensure that all initiatives and changes are effectively managed across operations, IC, Reporting, and CRM teams

• Facilitate the execution and pull-through of field force projects by working closely with regional leadership (RSDs, RBMs), including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation

• Monitor industry trends and marketplace developments to stay ahead of the competition and adapt capabilities to changing business needs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The field effectivenes