Operations Manager

About Us

Oxford Instruments plc is a leading provider of high technology products and services to the world's leading industrial companies and scientific research communities. Our core purpose is to support our customers to address some of the world's most pressing challenges, enabling a greener economy, increased connectivity, improved health and leaps in scientific understanding. We are proud to be recognised as the leaders in what we do and for the difference we make in the world. This is an exciting time to come join us!

 

How we work

We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

 

Empowering People to Make a Difference

We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

 

About the Opportunity:

The Operations Manager is responsible for the establishment, management, and ongoing improvement of various operational processes for Oxford Instruments America as well as the performance of his/her team members.  This individual will report to the Vice President, Finance and Operations while working closely with leadership across manufacturing, client services, and other departments.  The primary goal for this role is to ensure their teams as a whole, and as individuals, meet the assigned productivity goals/KPI at pace with a high degree of accuracy resulting in a streamlined order to cash process and enhanced customer experience. The Operations Manager will develop and maintain various operational standards, and report on these as required, to help meet both fiscal and unit-based service targets.  On occasion, this individual will travel to distribution centres, manufacturing sites and/or meetings.

 

Key Responsibilities:

• Manage Operations team for all material management activities, including responding to internal customers, order processing, stocking levels, and delivery management
• Implementation of performance-based processes to measure, report, and improve employee performance
• Define and implement operational quality by tracking all outstanding requests, delivering quality results free of errors, and prompt responses
• Ad hoc and reoccurring reporting of KPI measure and general performance of assigned team
• Identification of opportunities to decrease complexity and increase productivity within the team and adjacent ones – ensuring alignment with organizational objectives
• Manage internal customer escalations and issues which require enhanced oversight, calls, and/or meetings   
• Establish as a customer-centric mindset on the team ensuring a best-in-class customer experience
• Create and develop a cross-trained operations team where individual are flexible and capable of completing tasks across various workflows and processes
• Develop training materials to be used by the Operations team to help meet targets set by management
• Ensure shipments are in compliance with government and jurisdictional regulations
• Other duties/projects upon request

 

About the Candidate: 

The right candidate for this position is a systems thinker, team player, and has a continuous improvement mindset – looks for ways to increase efficiency and optimise ways of working; a relevant degree with BS/BA and 5+ years of Operations experience, or a combinati