General Manager

Description

Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

We are seeking a talented General Manager to lead our AutoCamp Catskills team in Saugerties NY! 

AutoCamp has revolutionized alternative lodging by blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel.  Our properties feature upscale amenities such as spa-inspired bathrooms, luxurious linens and bath products, complimentary bicycles, and award-winning, modern Clubhouses.

Sound good? We’d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling.

Responsibilities

The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Sr. Regional Director of Ops, you will provide leadership to all departments to ensure a successful operation, deliver financial results, delight guests, and enhance AutoCamp’s culture.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Guest Satisfaction

• Focus on creating memorable guest and associate experiences
• Be available during peak arrival, departure, and breakfast hours to assist the front desk team and interact with guests daily
• Review daily arrival lists for special comments, including VIP’s. Provide welcome amenities and ensure all special requests are followed up by the front desk team
• Interact professionally with guests, clients, and associates in all email, telephone, and face to face interactions
• Respond the same day or within 24 hours to all guest email inquiries and comments
• Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
• Exceed expectations of a TripAdvisor score of 4.5 or better
• Work closely with AGM on special programming to enhance guest experience
• Create wow; provide Guest Delight and Positive First Impressions daily

Revenue Management

• Work closely with the Director of Revenue to monitor and adjust room rates based on demand, availability, and budget goals.
• Participate in all weekly revenue management calls.
• Provide feedback to the Director of Revenue regarding pricing strategies

Sales and Marketing

• Maintain a strong working relationship with the sales team
• Participate in the hotel group sales process
• Be available for site visits for potential group bookings and provide a wow factor
• Assist in providing operational feedback on group contracts
• Review weekly group pickup with the sales manager
• Participate in pre-convention meetings to review the group resume with the client and team

Food and Beverage

• Ensure food and beverage offerings are on brand and within budget guidelines
• Assist the front office team in executing the F&B plan
• Ensure the F&B retail in the market is fully stocked, organized, and merchandised appropriately
• Order food and beverage supplies weekly
• Establish inventory controls and participate in month-end inventory and as needed

Housekeeping & Property Operations

• Work closely with AGM and Housekeeping Supervisor to improve productivity and flex/flow scheduling to meet with budgeted labor metrics
• Monitor cleaning schedules for housekeeping and inspect 5 rooms per week to check on quality and cleanliness.
• Inspect and evaluate room status after housekeeping and maintenance tasks are completed
• Maintain cleanliness and organization of all areas, including storerooms
• Coordinate with maintenance, housekeeping, and outside contractors for repairs, preventative maintenance, and other projects
• Provide quotes as needed to RVP for approval

People & Culture

• Lead ongoing culture initiatives on the property, including working with Culture Guides, scheduling monthly and quarterly team member events, and supporting philanthropic efforts
• Cultivate AutoCamp's core values and culture by engaging and motivating team members
• Implement action plans based on the property Happiness Survey results
• Recruit, hire, onboard, and train all new team members with a focus on culture fit
• Develop a strong management team
• Monitor labor and scheduling in adherence to budget guidelines
• Ensure all workers' compensation incidents are documen